I am taking a flight on Wednesday from Johannesburg through to Ottawa via Toronto and F...
GetHuman-warhurst's customer service issue with Lufthansa from August 2018
Help with my Lufthansa issue
First: share to improve GetHuman-warhurst's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-warhurst to get a Lufthansa rep on the line!
Always use the GetHuman Phone tocall Lufthansa. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-warhurst may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-warhurst's own words
I am taking a flight on Wednesday from Johannesburg through to Ottawa via Toronto and Frankfurt. The ticket does not state my baggage allowance nor does anything else I have searched. I can't find my class ,"Economy Basic Plus" and the letter W, anywhere on the baggage allowance page either. The booking agent I used, student Universe, says I am allowed * bags at **kgs each but that I have to confirm this with the airline itself. What is my baggage allowance?
GetHuman-warhurst did not yet indicate what Lufthansa should do to make this right.
I have an issue with Lufthansa too
How GetHuman-warhurst fixed the problem
We are waiting for GetHuman-warhurst to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems.