I am taking a flight on Wednesday from Johannesburg through to Ottawa via Toronto and F...

GetHuman-warhurst's customer service issue with Lufthansa from August 2018

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The issue in GetHuman-warhurst's own words
I am taking a flight on Wednesday from Johannesburg through to Ottawa via Toronto and Frankfurt. The ticket does not state my baggage allowance nor does anything else I have searched. I can't find my class ,"Economy Basic Plus" and the letter W, anywhere on the baggage allowance page either. The booking agent I used, student Universe, says I am allowed * bags at **kgs each but that I have to confirm this with the airline itself. What is my baggage allowance?
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Lufthansa

Customer service issue
Reported by GetHuman-warhurst
Aug 13th, 2018 - a yr ago
I have an issue with Lufthansa too
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Seen by 2 customers so far
Similar issue to 757 others
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Timeline
GetHuman-warhurst started working on this issue
Aug 13th, 2018 8:14am