I just did a web check-in in an overbooked flight and declined the offer of voluntary d...

GetHuman815885's customer service issue with Lufthansa from June 2018

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Help with my Lufthansa issue
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Name on ticket, Booking reference, Billing address, Email address, and Phone number
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The issue and preferred resolution, in GetHuman815885's own words:
I just did a web check-in in an overbooked flight and declined the offer of voluntary declining the booking. Since my colleague accepted the same, I would like to change my decision as we are travelling together. Is this possible?
I trust that Lufthansa will make this right and come up with a resolution that is fair.
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Lufthansa

Customer service issue
Reported by GetHuman815885
Jun 24th, 2018 - 2 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman815885 started working on this issue
Jun 24th 5:02pm