Record locator Q*HGPG *Tickets **************And **************Frank and Frances Lustig...

GetHuman-bdcgf's customer service issue with Lufthansa from June 2018

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Record locator Q*HGPG *Tickets **************And **************Frank and Frances Lustig*We were told when my husband was admitted to hospital for pneumothorax and surgery you would waive *** dollar rebooking fee if we provided proof of surgery etc. We did this and now we are told you will not. Our AAA agent says all airlines have the no refund clause but she's never had an airline refuse to waive this fee with proof of why flight had to be cancelled. We have rebooked and payed the *** but if we get no resolution to this we will never fly luftansa again and will let others know what we have been through. Thank you for a speedy and fair resolution to this matter.
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Lufthansa

Customer service issue
Reported by GetHuman-bdcgf
Jun 4th, 2018 - a yr ago
I have an issue with Lufthansa too
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Seen by 4 customers so far
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GetHuman-bdcgf started working on this issue
Jun 4th, 2018 6:40pm