At the end of April ****, I attempted Online to book a Business Flexi return flight, So...

GetHuman-d_gulabo's customer service issue with Lufthansa from May 2018

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I tried to book flights Aug-Sept, at the end of April. I e-mailed failure and asked for help. Got e-mail reply saying Cust Care Services would be in touch. They haven't. I wish Lufthansa to realise that their Call Centre system is not meeting my requests. ... At the end of April ****, I attempted Online to book a Business Flexi return flight, Sofia-Edinburgh, **** - ***. The Form would NOT accept my address, no matter how I many times I tried to write it differently. I was not allowed to proceed beyond this stage. I e-mailed for help and received a reply, ***, stating that Customer Care Service Team would contact me direct. This has not happened. I e-mailed on **** giving them * days to contact me, or else I would use another Airline. It is now *.**pm on the *rd day and I wish to let Lufthansa ITSELF know that I am booking elsewhere. I suspect that the 'Call Centre' are not advising Lufthansa of the problem. Ref FB ID ********
of the TIME I have wasted in arranging ANY booking, with ANY Airline and the frustration of being flicked around in circles by the Site and Call Centre staff
I WAS expecting the booking to be arranged, but now I want Lufthansa to know I'm seriously 'ticked off'. I am pursuing a booking with BA
I am a new customer, having tried Ryanair, Easyjet, BA. You were recommended by another passenger. I fly this route about * times per year and hoped to find my various flight dissatisfactions, with the * mentioned, solved with Lufthansa.
e-mailed you about * times. Spent about ** minutes originally trying to get my address accepted by your booking Site
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Lufthansa

book flights Online
Customer service issue
Reported by GetHuman-d_gulabo
May 18th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 352 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman-d_gulabo started working on this issue
May 18th, 2018 1:22pm
GetHuman-d_gulabo indicated the issue is not fixed yet.
May 18th, 2018 2:26pm
GetHuman-d_gulabo indicated the issue is not fixed yet.
May 18th, 2018 2:43pm

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