I just booked a flight for my boss (Booking code: LLAEHU) at **:** a.m. on line. When...

GetHuman690346's customer service issue with Lufthansa from May 2018

Help with my Lufthansa issue
The issue in GetHuman690346's own words
I just booked a flight for my boss (Booking code: LLAEHU) at **:** a.m. on line. When he looked at the flight departure time of **:**, he thought that this was *:** p.m. and then realized it was *:** p.m. Since this was just done, we are hoping you will consider changing that flight to the next later flight that leaves at **:** without a penalty.**I have tried calling your US phone number at ***-***-**** immediately after he realized the error, and was disconnected * times and have been on hold for over ** minutes. It is very disconcerting to have * disconnects and then still having to wait.**Can you please help me to get this flight changed without a penalty since I can't seem to get through to chat with one of your agents?

GetHuman690346 did not yet indicate what Lufthansa should do to make this right.

How GetHuman690346 fixed the problem
By sending a specific, fact-filled assertive e-mail
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How Do I Make a Booking with Lufthansa?How Do I Get a Refund from Lufthansa?How do I make a special request for my flight with Lufthansa?
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Lufthansa

Customer service issue
Reported by GetHuman690346
May 16th, 2018 - 2 years ago
Fixed
GetHuman690346 shared how to fix
Seen by 4 customers so far
Similar issue to 254 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman690346 started working on this issue
May 16th, 2018 5:16pm
GetHuman690346 confirmed the issue is fixed. Hooray!
May 16th, 2018 6:24pm

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