Dear Sir, Madam,*Our booking code is N*RRTU for * adults.*Due to the bad weather condit...

GetHuman685674's customer service issue with Lufthansa from May 2018

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The issue in GetHuman685674's own words
Dear Sir, Madam,*Our booking code is N*RRTU for * adults.*Due to the bad weather conditions and closure of Frankfurt airport on **.**, our initial flight from Athens (LH****) was delayed and in turn we missed our connecting flight to Brussels (LH****).*It was very late in the evening and the queues were extremely long. Therefore we did not manage to get our voucher for the hotel, provided by Lufthansa.*Instead we booked a hotel by ourselves and decided to book a train back to Brussels due to professional engagements. *Could you let us know what are the steps we should take in order to claim costs reimbursement.*Thank you very much in advance for your feedback and help.**Kind regards,**Georgios Kastrinos
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Lufthansa

Customer service issue
Reported by GetHuman685674
May 15th, 2018 - 10 mons ago
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Timeline
GetHuman685674 started working on this issue
May 15th, 2018 11:00am