Hello, my name is Katy, I am with Crystal River Marine in Crystal River, FL. We sold a...

GetHuman2886382's customer service issue with Lowrance from May 2019

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The issue in GetHuman2886382's own words
Hello, my name is Katy, I am with Crystal River Marine in Crystal River, FL. We sold a lowrance Elite * TI to a customer and it came with the incorrect transducer. The transducer that came with his unit does not perform the "downscan". He called Lowrance and they informed him that the one he had was incorrect and that he needs a total scan transducer and have opened a case, *CA********. Not sure what I need to do to get the correct transducer sent. Thank you
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Lowrance

Customer service issue
Reported by GetHuman2886382
May 8th, 2019 - 2 mons ago
I have an issue with Lowrance too
Not resolved
Seen by 6 customers so far
Similar issue to 197 others
0 customers following this
Timeline
GetHuman2886382 started working on this issue
May 8th 2:36pm
GetHuman2886382 indicated the issue is not fixed yet.
May 9th 2:44pm
GetHuman2886382 indicated the issue is not fixed yet.
May 9th 3:56pm