I bought a **** Express boat that was equipped with a Lowrance * HDS Gen* and *d Struct...

GetHuman-ddplayer's customer service issue with Lowrance from March 2019

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The issue in GetHuman-ddplayer's own words
I bought a **** Express boat that was equipped with a Lowrance * HDS Gen* and *d Structure Scan. The guy who i bought the boat from said he could never get the *d Structure Scan to work, but he also mentioned he wasn't tech savvy and never troubleshooted it. So since having the boat and running the electronics, the *d Structure Scan will sometimes work and sometimes not. When it does work, the Side Imaging, Down Scan and *d works great. Then after a period of time I go to look back at the Down Scan or *d to see a more clear image of what my sonar is reading and it says NO SOURCE. The *D.****.** is still selected on the Gen * and Structure Scan Box is still powered with no fault codes and good Ethernet connection. I have tried to reboot both the Gen * and Structure Scan box but no luck. It seems to just work when it wants too. Then only thing i haven't done yet is the update for both but with the Stucture Scan not being shown connected, I am not sure how to update it.**Thanks, Evan
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Lowrance

Customer service issue
Reported by GetHuman-ddplayer
Mar 12th, 2019 - 5 mons ago
I have an issue with Lowrance too
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Seen by 2 customers so far
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GetHuman-ddplayer started working on this issue
Mar 12th 7:55pm