Sirs:**I ordered a Greenworks **" chainsaw with battery and charger from the Mobile Low...

GetHuman5309753's Product issue with Lowes.com from September 2020

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The issue in GetHuman5309753's own words
Sirs:**I ordered a Greenworks **" chainsaw with battery and charger from the Mobile Lowes. My confirmation number is ********. There were two units in stock at the time of my order. I called the Mobile Lowes customer service desk and was put on hold for nearly an hour. I hung up frustrated. I had received a message that the order had been canceled.**This is the second time I have order a Greenworks product only to be canceled by the Mobile Lowes. It seems to me once a confirmation number is received for an online product that was clearly noted that it was in stock the order should be filled by Lowes. This even means if Lowes loses money filling the product from another store or inventory.**I have been a faithful customer for many years. My credit availability is $*****. I use credit to maintain my credit score. However I am willing to cancel my Lowes account if satisfaction cannot be given. Customer service and satisfaction should be formost at Lowes.**I anticipate and look forward to your response.**Charles Matthews

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Lowes.com

Product issue
Reported by GetHuman5309753
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 965 others
0 customers following this

Timeline

GetHuman5309753 started working on this issue
Sep 28th, 2020 8:07pm

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