I have been having problems with having a Storm door installed my home since May...

GetHuman5009564's customer service issue with Lowes.com from June 2020

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The issue in GetHuman5009564's own words
I wanted the door installed properly, professionally and a lot better friendly, caring customer service. ... I have been having problems with having a Storm door installed my home since May *, ****, when I purchased the door! First it began with the *st installer, then not being installed when in a timely matter, then I was suppose to have a second installer with another contractor, which then when the *nd installer came, the door was not installed correctly, the door slams very hard by itself, I had to call for that to be fixed and found out hardware is missing for the door which now another date for the installer to come back and fix that problem also the door had to complete measurements given by * different installers so all in all from purchasing the door May *, ****, I am still having issues with this doors installment. Also, I went in person to the store, and I asked to speak to a Manager, the Managers name was Michael, when he was called to assist by one of the store representative, his customer service and attitude was not very pleasant at all! He didn't address me as a customer or as a person that being said, he spoke to the store representative to find out what the problem was mad a phone call and I believe an email and left the area. I will never purchase anything from Lowes again!!!!!! I am suppose to get compensated for my troubles once the door is installed, it was installed last Wednesday June **, **** and I have not heard anything from anyone from Lowes.I must say I am very disappointed! I had to take off from work when the door was suppose to be properly installed. I will take my chances with Homedepot from now on!
Because the process took too long. Almost * months and a part of the hardware was put on the door incorrectky!
I only received $** in compensation, I thought I would receive at least *** to ***, I spent ***.** installation and dot plus the measuring fee **.**
I used to always shop ar Lowes because if the professionalism and customer service but this last experience really changed my mind. Lowes usually has the best prices on flowers and planrs.
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Front storm door installation
Customer service issue
Reported by GetHuman5009564
Jun 29th, 2020 - 2 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 693 others
0 customers following this


GetHuman5009564 started working on this issue
Jun 29th, 2020 7:23pm