Good afternoon,**I ordered flooring, ** boxes, from the Lowe's in Lakewood several week...

GetHuman-sollimon's customer service issue with Lowes.com from July 2020

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The issue in GetHuman-sollimon's own words
Good afternoon,**I ordered flooring, ** boxes, from the Lowe's in Lakewood several weeks ago and experienced seamless curbside pickup, service and assistance from Gary, who loaded the flooring.**I found additional flooring I needed from the Lowe's in Aurora on Havana Street and experienced the following:*The flooring was in stock when I put in and paid for the order online (Sandy was very helpful!) on Saturday, June **th*The item was in stock, but we didn't receive any email that it was processed or could pick it up that day, the **th, **th and we reached out to the store in a call on June **th and were told that the order still needed to be processed because internet orders take more time.*No answer when I arrived at curbside pickup at **a on June **th*Kitty at the customer service desk ( I could see our flooring in a cart behind her) shoved it at us after I politely said that's ours. We were standing at the Internet orders desk where there was no person available and she was under the red "Customer Service" kiosk. That's the only rationale I have for her apparent irritation and not even greeting us.*It is now ****a*When we ask if someone can assist us with loading it, we get a shrug and something may or may not have happened but nobody ever came so we pushed it to the car. We unloaded * before seeing that the boxes all appeared to be open and the plastic torn.*I went in to ask for a manager and Andy came out, said he "guaranteed" all the product was there and fine (* boards are damaged, I have photos) and then when I explained my disappointment over how the in stock product I ordered and paid for * days ago wasn't able to be delivered curbside (the store was packed and I need to avoid unhealthy situations) I asked for **% off because of the potential for damage to the product and having to wait nearly a business week to get product that was in stock the same day. Andy told me that internet orders are hard to process and for the last * months (!) it's been a "learning curve" for curbside pickup but that he would take **% off my order.*He said it would take half an hour and he would call me when it processed.**I'm writing because it is now July *nd, Andy did not call, I received no discount and like many others, I'm doing house projects because I'm home so I can stay healthy. I have supported this location for years but due to substandard service and a lack of reliability, I can't do so anymore. I would've saved myself time driving out to the Lowe's in Lakewood but the Home Depot is much closer. Which is sad, because their lack of executive level diversity makes me not want to support them but... I need paint and decking and patio furniture. At least at my local store level, I get good service there.**I would like this addressed and I would like a more significant discount on this purchase for the most recent flooring purchase. I do not want a gift card to Lowe's. I feel misled by Andy and I got more assistance from the young man of color pushing carts than anybody in the store. This location of Lowe's has * stars on Yelp, so it seems that if I also post a review, it will not be out of place.**I appreciate your assistance and apologize for the long missive, but by the time I got done with this experience it was noon and I was running late for a Zoom meeting because of what should've been a ** minute errand.

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Lowes.com

Customer service issue
Reported by GetHuman-sollimon
Jul 2nd, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 709 others
0 customers following this

Timeline

GetHuman-sollimon started working on this issue
Jul 2nd 6:39pm