My last shopping experience was met with a very serious issue! At the checkout (after...

GetHuman-stuces's customer service issue with Lowes.com from October 2019

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The issue in GetHuman-stuces's own words
My last shopping experience was met with a very serious issue! At the checkout (after I said "Military discount"...the cashier said we do not honor military discounts unless the individual is disabled and*or on active duty. I challenged her response by showing a copy of my honorable discharge certificate, but received the same response!!! This issue was prompted my a second issue about a month previous to this. On that ocassion I purchased a ceiling fan and wanted to have it installed. The employee did not know how to process it and called the store manager. Same deal...I waited a little over an hour for it to be resolved. Once it did get processed I politely ask if something could be taken off because of the inconvenience of waiting. The store manager said there was nothing he could do because the order had already been put into the system. He then said...but the next time you shop here ask for me and I'll see what I can do!!! I hope you can appreciate what I tolerated on both experiences. Again, I'm not the kind that complains...having this type of customer treatment needs addressing! In closing I want to identify the Lowe's location..."CLINTON TOWNSHIPS, MICHIGAN". Thank you for listening!

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Lowes.com

Customer service issue
Reported by GetHuman-stuces
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 1010 others
0 customers following this

Timeline

GetHuman-stuces started working on this issue
Oct 19th, 2019 4:40pm
GetHuman-stuces indicated the issue is not fixed yet.
Oct 21st, 2019 4:42pm
GetHuman-stuces indicated the issue is not fixed yet.
Oct 23rd, 2019 9:55pm

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