I have a ***" drive gearless direct drive ratchet item ****** part number ***** and my...

GetHuman2153736's customer service issue with Lowes.com from February 2019

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The issue in GetHuman2153736's own words
I have a ***" drive gearless direct drive ratchet item ****** part number ***** and my ratchet won't hold my sockets on and they are all just falling off the thing. What I have been trying to get ahold of the store and I went to the store and tell me how I have to go to the website and or calling customer service and they are all just saying anything to get out of honoring the unlimited lifetime warranty on the ratchet was a decision about buying it in the first place. I'm wanting to get another one sent to me. I've spent to much! Time on travel and sockets lost replacement of other things that damage was caused from dropping sockets into the engine Bay. Please don't hesitate to honor it. I would greatly appreciate it if you could send me one and your immediate action and approval of the matter would mean the world to me. Thank you for your time and consideration.please send it to,**Shawn Allen***** Carthage road* California KY, *******Phone ***-***-*****Email *****@***.com
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Customer service issue
Reported by GetHuman2153736
Feb 7th, 2019 - 3 mons ago
I have an issue with Lowes.com too
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Seen by 9 customers so far
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GetHuman2153736 started working on this issue
Feb 7th 12:31pm