I'm Stan Pethel a regular customer at Lowe's in Rome GA. *On Saturday working on a tree...

GetHuman-spethel's customer service issue with Lowes.com from July 2018

Help with my Lowes.com issue
The issue in GetHuman-spethel's own words
I'm Stan Pethel a regular customer at Lowe's in Rome GA. *On Saturday working on a tree house I bought two boxes of ** galvanized lag ***** *** x*, h******* to be sure to have enough. I used one complete box and * screws from the second box.*Today I took the remaining box of ** for a return. The two clerks at the Rome Store would not allow me to have a return because they said they were used. There are ** untouched lag screws that could be sold individually. They are no good to me.*I felt I needed to report this lack of customer service.*You can email me at *****@***.com
GetHuman-spethel did not yet indicate what Lowes.com should do to make this right.
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How GetHuman-spethel fixed the problem
Didn't really fix anything. They just said they could not to a return on a partial box. I let it go.
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Lowes.com

Customer service issue
Reported by GetHuman-spethel
Jul 3rd, 2018 - a yr ago
I have an issue with Lowes.com too
Fixed
GetHuman-spethel shared how to fix
Seen by 7 customers so far
Similar issue to 112 others
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Timeline
GetHuman-spethel started working on this issue
Jul 3rd, 2018 7:55pm
GetHuman-spethel indicated the issue is not fixed yet.
Jul 3rd, 2018 10:54pm
GetHuman-spethel indicated the issue is not fixed yet.
Jul 3rd, 2018 10:59pm
GetHuman-spethel confirmed the issue is fixed. Hooray!
Jul 4th, 2018 8:56pm