hello I did some looking on line and determined that I wanted to purchase item...

GetHuman-lipascot's customer service issue with Lowe's from March 2021

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The issue in GetHuman-lipascot's own words
hello I did some looking on line and determined that I wanted to purchase item ******* model ****** (*-in x *-in x*-ft pressure treated lumber). The job was between two stores (Blaine MN and Coon Rapids, MN). According to the website it said the Coon Rapids MN location had *** in stock, i planned to purchase **pcs and screws. I get to the store but could not locate them, there was a female employee walking through the area and asked if she could help me find them. She said she did not work in the department but yes she would. She put the item *into her handheld tablet and said they should be over this way and we walked over there. We found the location but it was empty. She started looking high in different areas but could not find them. She said she was going to go get help, she came back with a gentle man he said he was going to go check the system. Well neither of them came back, I am guessing it was *-* minutes I walked up to the front of the store (believe you call it the pro area) and their was no one there. Hung around that area for a few minutes no employees, walk back to the isle where the boards where supposed to be and no one, walked around the general lumber area for a few minutes no one to be found. I am guessing I spent **-** min waiting for help and looking for an employee that could help. I wanted to walk out but needed a quick temporary solution as it was getting late in the day so I purchased a couple other more expensive boards just for a quick fix. Got back to the job and completed the quick temporary fix, on my way this morning to Home Depot to purchase the items that I intended to purchase yesterday at Lowes. These days we are all short on time, cant be wasting time at stores looking for product that is said to be in stock and looking for staff to try and help us. Disappointed customer that will be very hard up to return to this location when there is a Lowes, Menards and Home Depot all with in * mile of each other.

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Lowe's

Customer service issue
Reported by GetHuman-lipascot
Mar 25th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1183 others
0 customers following this

Timeline

GetHuman-lipascot started working on this issue
Mar 25th 2:02pm