Store ***** I think. Woodbridge VA. one of your best stores I hear. The store is so und...

GetHuman5324945's customer service issue with Lowe's from October 2020

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The issue in GetHuman5324945's own words
Store ***** I think. Woodbridge VA. one of your best stores I hear. The store is so understaffed compared to other stores. People work hard to avoid you in there. My wife or I are in there everyday. Managers want to hold the cost down to a min. to make bonuses. I have been trying to get cabinets for months. I cant get people to email me or call me. I cant even get people on the phone. Don't take my word for it call them yourself ***-***-****. My opinion you could pick up at least **% more sales if you staffed it right. The people are coming in the door but cant get help cant get suggestions cant get call backs. People there are just there for a pay check. I don't care what your feed back is I know first hand. I hate Lowes but my wife makes me shop there. Id rather go across the street to Home depot. Your so lucky and don't take advantage of your situation. You have the benefit of both stores being together. people have to come to the same area to buy for at least ** miles. Yes you are so busy but you can certainly add to the profits if you spend just a little more. But spend it the right way. **** get a unbias consultant company to help. **** if you take care of me and make people help me I will meet one of your supervisors not working in that store to go in and I will show you exactly what I am talking about. That being said you do have people who work hard and smart in your store. Just few and far in-between. Now if the Stafford Va. store was next to me I would be happy. I bet they are less in sakes compared to Dale City but people are helpful and easy to find and know what they are talking about. Because of the virus people are flooding the hardware stores you better make hey while you can friend.

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Customer service issue
Reported by GetHuman5324945
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1603 others
0 customers following this


GetHuman5324945 started working on this issue
Oct 2nd, 2020 1:46pm
GetHuman5324945 indicated the issue is not fixed yet.
Oct 5th, 2020 12:46pm
GetHuman5324945 indicated the issue is not fixed yet.
Oct 5th, 2020 12:49pm

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