On May ** I placed an order for Once & Done spray floor cleaner (order no. ***********O...

GetHuman-daltonrp's Missing items issue with Lowe's from June 2020

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The issue in GetHuman-daltonrp's own words
On May ** I placed an order for Once & Done spray floor cleaner (order no. ***********On May ** FedX delivered it to my door in a plastic bag as the box was clearly wet. He told me that it was undeliverable and would return it and I should get a new package in a few days. As of today, June *, I have not received it. I have called customer service several times and each time, they tell me it is on the way. The FedX man was making another delivery and asked me about it. I asked customer service to just cancel and refund. She told me she could not do that because Fed has it, but appears they do not. When I try to track it online, it says on the way. I am really upset!

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Lowe's

Missing items issue
Reported by GetHuman-daltonrp
Jun 7th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 943 others
0 customers following this
Items needed
Account name
Delivery Address
Account phone number
Account email address
Order number
Order date

Timeline

GetHuman-daltonrp started working on this issue
Jun 7th, 2020 12:13am
GetHuman-daltonrp indicated the issue is not fixed yet.
Jun 7th, 2020 12:05pm