Lowes Store: ******Curbside Order ************This was for a Ring Camera and free Echo...

GetHuman4446491's customer service issue with Lowe's from May 2020

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The issue in GetHuman4446491's own words
Lowes Store: ******Curbside Order ************This was for a Ring Camera and free Echo Dot.**It took two days to process order.**I kept checking status. All items showed arrived in store and In Progress for two days.**Finally got a “Your Order is Ready” email.**Went to pick up AFTER driving to pick up a solar panel for the Ring camera from Best Buy cause you didn’t have it.**Waited in your Curbside for *** minutes after checking in. Nothing.**Went inside finally, as my * year old son in car was losing patience.**Assistant Manager Monica brings out Echo Dot only and tries to charge me for it. Tells me no Ring Camera in stock.**At the very least, I should’ve received an email, updating my order.**Why would I go and pay for the ring that was a free gift add on, only?**I’m so upset and felt disrespected.**Please, somebody care...***Respectfully,**Charles S. Lee

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Lowe's

Customer service issue
Reported by GetHuman4446491
May 28th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 867 others
0 customers following this

Timeline

GetHuman4446491 started working on this issue
May 28th, 2020 9:31pm