I ordered a gas powered push mower for my daughter and it arrived on Sunday via FedX...

GetHuman-vazguy's Product issues with Lowe's from May 2020

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The issue in GetHuman-vazguy's own words
Mow the grass. ... I ordered a gas powered push mower for my daughter and it arrived on Sunday via FedX . The box was all ripped up and taped together. Now when taken out of the box the mower is missing a wheel, has the wrong manual and none of the screws fit. I've unable to contact customer service at any store and have waited on the phone for an hour to no avail. I paid via credit card and even bought a two year warrenty plan. I need this resolved ASAP as my daughter cannot deal with the yard she has to her new home. I would like an assembled unit at a store near her house. This is terrible service.
Looks like this was a returned item, reboxed terribly and shipped with missing parts etc.
I wanted a new one delivered to the home, but instead I'm being told I have to box it up and lugh it over to customer service at a local store for an exchange.
Over ten years
I asked for a preassembled unit and was told they couldn't do that.
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Lowe's

Gas Powered push mower
Product issues
Reported by GetHuman-vazguy
May 26th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 846 others
0 customers following this
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Timeline

GetHuman-vazguy started working on this issue
May 26th, 2020 11:16pm
GetHuman-vazguy indicated the issue is not fixed yet.
May 27th, 2020 7:51am
GetHuman-vazguy indicated the issue is not fixed yet.
May 27th, 2020 12:05pm
GetHuman-vazguy indicated the issue is not fixed yet.
May 27th, 2020 12:10pm
GetHuman-vazguy indicated the issue is not fixed yet.
May 27th, 2020 12:15pm

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