Hello. I have just about reached my limit with Lowe’s customer service. I ordered wood...

GetHuman4862666's customer service issue with Lowe's from May 2020

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The issue in GetHuman4862666's own words
Hello. I have just about reached my limit with Lowe’s customer service. I ordered wood for a customer online to build a set of steps for their porch which I have already torn down the old steps. I went to pick up my order before it was actually ready which is what I have done at least *** times before. I usually go pick what I ordered off the shell myself and go to the pick up desk and they scan everything and it’s done. Today the person at the pick up desk would not allow me to do that. I have been doing this for nearly ** years. I don’t think I have ever one time waited for the order completion email to pick up and order. I am usually in a hurry so I pull the ordered items myself and take it to the pickup desk and I check out that way. I I’ve done it so many times I cannot count. So this particular time I am very very unhappy. They wouldn’t allow me to do this so I had to leave and I cannot come back for three days. Now my customer will go without steps on their porch for * days as well. The girl at the pick up desk was extremely rude as well as her friend that was at the desk with her. I always have a problem picking up an order when it is someone who doesn’t reckongnize. I shouldn’t have to schedule my pick up based on who is working. I should be able to pickup the order regardless of who is working. Something has got to change with the customer treatment. I have never been treated so poorly by anyone in my entire life I have wasted an entire day and I have paid a baby sitter to watch my children while I do this. I have wasted gas. I could have been working on a different job so I have lost a lot of money today just because the person at the pick up desk didn’t reckognize me. I cannot pick the order up until Monday and I am very seriously considering cancelling the order which is $*** and shopping at Home Depot from now on. It is not right that the employees can make up rules as they want and treat people however they want as this costs people a lot of money when they are so rude and do not want to be helpful. There is no reason what so ever that I could not have pulled my own order, like I said, I have done it for years and years that way a majority of the time. I am very unhappy , with the employee who done this and with the wasted time and money.

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Lowe's

Customer service issue
Reported by GetHuman4862666
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 811 others
0 customers following this

Timeline

GetHuman4862666 started working on this issue
May 23rd, 2020 8:35pm
GetHuman4862666 indicated the issue is not fixed yet.
May 24th, 2020 2:03am