Trying to get a rebate for a washer and dryer that was delivered yesterday. The rebate...

GetHuman-donbusch's customer service issue with Lowe's from May 2020

Help with my Lowe's issue
The issue in GetHuman-donbusch's own words
Trying to get a rebate for a washer and dryer that was delivered yesterday. The rebate asks for the Offer * and*or Offer Name. This should be on the sales receipt, but it is not. Contacted our store and they had no idea what we were talking about.**Also, we were told the washer and dryer would be hooked up. Delivery men said this was not the case, we are to hook it up ourselves. We purchased pedestals for these items but the wrong ones were provided. So, it seems that I am to hook up the washer and dryer, as they are needed. The when the pedestals are delivered, unhook everything, pick up the washer and dryer and reconnect everything. Did I mention I'm ** and not sure I can lift a washer? Dryer sure, but washer, don't think so.

GetHuman-donbusch did not yet indicate what Lowe's should do to make this right.

How GetHuman-donbusch fixed the problem
Contacted Gethuman and they had a representative from Lowes corporate office call me. This happened within ** minutes, where I had been trying for days to get through on my own.
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Lowe's

Customer service issue
Reported by GetHuman-donbusch
May 21st, 2020 - 3 years ago
Fixed
GetHuman-donbusch shared how to fix
Seen by 16 customers so far
Similar issue to 795 others
0 customers following this
Items needed
Account name
Delivery Address
Account phone number
Account email address
Order number
Order date

Timeline

GetHuman-donbusch started working on this issue
May 21st, 2020 8:35pm
GetHuman-donbusch confirmed the issue is fixed. Hooray!
May 22nd, 2020 11:15am
GetHuman-donbusch confirmed the issue is fixed. Hooray!
May 22nd, 2020 11:44am