Good afternoon.I purchased a washer from Lowes, and it was delivered this morning. Very...

GetHuman-bjettmcc's customer service issue with Lowe's from May 2020

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The issue in GetHuman-bjettmcc's own words
Good afternoon.I purchased a washer from Lowes, and it was delivered this morning. Very promptly! Within ** hours. Great. Unfortunately*there was a dent in the top of the washer. I know it wasn't the delivery*guys...I watched them take it out of the box before*bringing it up tot he front door. But there's still a dent in my brand new washer.**So, yes, I did call the *** number today. Spent ** minutes on hold in order for them to tell me they don't have email, and someone would have to come in the house. Well, as you can imagine, during these times of the coronavirus, I'm not comfortable*with that. But that's your policy...and that doesn't change the dent in my washer. Tough spot. I have young children and we both have older parents who are at risk. I don't feel that that should be the only option.**So....here's my order info.*Brent Jett*************** Dukes Lumber RoadLaurel, DE **********-***-**** **I didn't do it. The delivery*guys didn't do it. And an hour on the phone didn't solve anything. I think that's a shame, that I can't get help for a big purchase that was going so well until it wasn't. Please take a look at this situation and understand where I'm coming from. I don't think that's too much to ask.*I figure a refund of **% of the purchase cost to cover the dent and the hour on the phone that led to no resolution should suffice...*Brent Jett

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Lowe's

Customer service issue
Reported by GetHuman-bjettmcc
May 4th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 649 others
0 customers following this

Timeline

GetHuman-bjettmcc started working on this issue
May 4th, 2020 9:01pm
GetHuman-bjettmcc indicated the issue is not fixed yet.
May 5th, 2020 6:16pm
GetHuman-bjettmcc indicated the issue is not fixed yet.
May 5th, 2020 6:17pm

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