*. My visit to Lowe's, Northway Mall, Albany, NY today: Robert was awesome, got my orde...

GetHuman-brustjm's customer service issue with Lowe's from August 2019

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The issue in GetHuman-brustjm's own words
*. My visit to Lowe's, Northway Mall, Albany, NY today: Robert was awesome, got my order ready while I did a return, saw him load * customers trucks and then mine.. Works hard!... Great service!.**. I called the Northway Mall store to tell them how great Robert was. My first call rang ** times, I asked for a manager, was put on hold, then disconnected. My second call rang over ** times- no one answered. Third call, answered after * rings, put me on hold twice, couldn't find a manager, then finally said the managers were in a meeting and would call need back. Needless to say, I never received a call back. *So my call to compliment an employee turned into ** minutes on the phone, and made me disgruntled.*Also when I did my return today, the girl that was helping me was continually taking to another girl about how the lumber department does not come to customer service to pick up their returns. It would have been nice if she helped me, then discussed that issue afterwards. *Michelle Brust

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Lowe's

Customer service issue
Reported by GetHuman-brustjm
Aug 13th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 872 others
0 customers following this

Timeline

GetHuman-brustjm started working on this issue
Aug 13th, 2019 1:54am

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