I purchased a shower door for a handicap bathroom for door leaks and worse my disabled...

GetHuman-anjuben's customer service issue with Lowe's from May 2019

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The issue in GetHuman-anjuben's own words
I purchased a shower door for a handicap bathroom for door leaks and worse my disabled fighter has been stuck in the showe because the glass panel keeps slipping from hinge. I have tried to get problem corrected since LASt August. (****). First manager promised to take care by replacing door. Then he got fired three weeks later. Then I have placed no less than ** calls to Lowes and busted * separate times. First problems made to look into issue and call back. New manager NEVER follows up. The bath manager said I should not have relied on manger who got fired. Lots of excuses. They eve sent out their own installer and then tried to explain. I couldn’t count on his word of heat he share. Lowes is shameful. I have brought I. Picture. My master plumber had come to the store twice to explain that door is faulty and we have talked to their manufacturer twice. Now they want to order a gasket * months later to try to fix. This will not address issue. The doors are warranties but one excuse after another. I will NEVEF ship at Lowes again. I have been shopping st Lowes for more than. ** years and have lost respect in their commitment to customer. I am appalled after knowing my poor adult disabled daughter has been stuck I. Shower for over ** min they still did. Not take this issue seriously. The shower has slipped so much that the door will not shut or open past toilet. Totally inoperable and our adult daughter has to be carried two flights up in our home to be bathed. Shameless excuse makers. By the way when the door was first I installed it cleared toilet fine. It started failing right away (* weeks). Is this how Lowes treats it’s customers. Just replace your faulty products. We have worked with you stupid manufacture long enough. I have spend hundreds of hours trying to resolve this issue

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Customer service issue
Reported by GetHuman-anjuben
May 22nd, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 718 others
0 customers following this


GetHuman-anjuben started working on this issue
May 22nd, 2019 4:32am