Lowe's Customer Service Issues

Archive 9

The following are issues that customers reported to GetHuman about Lowe's customer service, archive #9. It includes a selection of 20 issue(s) reported May 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently visited the Lowe's in Washington where I have been a loyal customer since it opened. During my recent visit to buy flowers with my family, including my wife and child, we encountered an unpleasant experience with the cashier, Emmilee. Unfortunately, Emmilee was very rude not only to me but also to my 5-year-old daughter, who just wanted to greet her. The issue escalated when I inquired about applying my military discount by providing my phone number, to which Emmilee responded dismissively with "for what." This behavior is unacceptable and tarnishes the good reputation that other Lowe's employees have worked hard to build. I kindly request that the necessary steps be taken regarding this employee's conduct as it does not align with the values of your company. I hope to receive a response or some form of acknowledgment regarding this matter. Thank you.
Reported by GetHuman-ronaldwf on Sunday, May 19, 2019 3:28 AM
I recently entered into a contract for a backsplash installation, realizing that my lack of knowledge contributed to the issues I encountered. Despite verbally agreeing on an installation date that couldn't be met and selecting the wrong type of tiles for my quartz countertops, I acknowledge that the salesman did not provide guidance. I appreciate the salesman's professionalism and the entire team's and store staff's cooperation. However, I am seeking to either cancel the project or modify it by changing the tile type and woodwork requirements. The process has been challenging with multiple involved parties leading to coordination difficulties. As a loyal Lowe's customer, I am requesting assistance with this matter. Due to oral cancer affecting my speech, I prefer communication through text or email. Thank you, Melvin Kolb, [redacted], [redacted].
Reported by GetHuman2948618 on Sunday, May 19, 2019 11:30 AM
Upon returning home after checking out, we realized there was a charge for an un-purchased item not in our cart. My husband called customer service and explained the issue to a representative who initially assured him it would be resolved in-store. However, upon presenting the receipt, a different employee handled the situation. The item in question was a large plastic chair. While the charge was eventually removed from our bill, the interaction left us uneasy about the cashier's integrity. Moving forward, we plan to scrutinize our receipts at Lowe's meticulously, even if it inconveniences others behind us in line. Alternatively, we may consider shopping at Home Depot. Despite receiving a refund, my husband felt his honesty was questioned, which was disheartening given our commitment to fulfilling our financial obligations.
Reported by GetHuman-loisdase on Sunday, May 19, 2019 8:45 PM
Since December [redacted], I have been attempting to claim a rebate for three LG appliances. Despite sending five letters to the corporate office with my receipts, the rebate is not reflected in my history when checking in. I have been advised to follow up after 10 days for approval, but have faced challenges connecting with the rebate department. Despite a promising response on May 8, [redacted], confirming a follow-up within ten days, I have made over 25 unsuccessful calls and spent hours without reaching the rebate department. Even after sending my receipts multiple times, I have not received any responses. In my last communication, I emphasized the expectation for Lowe's to honor their advertised rebate. The appliances purchased include a refrigerator ([redacted] LTC24230), a range ([redacted] LRE00160), and a dishwasher ([redacted] LDF554580).
Reported by GetHuman2957536 on Tuesday, May 21, 2019 2:26 AM
I was informed via email and phone call about two online orders ready for pickup at the Pine Bluff AR Lowes. Upon arrival, the pickup attendant struggled to locate my orders, claiming they were in a "delivery cage" with no one available to retrieve them. This resulted in a wasted trip of 3 to 4 hours. Subsequent attempts on April 30th and May 3rd led to more delays and confusion at the store. After hours of waiting and receiving the wrong order, the manager finally located my items but misaddressed the shipment, causing additional inconvenience. The service at the Pine Bluff store was disappointing, with a lack of communication and assistance. Considering the time and mileage wasted, I expected a significant discount on my goods as promised by the manager for the inconvenience endured.
Reported by GetHuman-budmcke on Tuesday, May 21, 2019 8:37 PM
I visited the Lowes in Durham today to purchase a truckload of mulch. After a long wait in line at the garden center with only one register open, I finally managed to place my order for 20 bags of cypress mulch. Despite being assured that a staff member would help load it, no one showed up to assist after payment. Due to their shortage of cypress mulch, I was given an in-store credit card instead of a refund as I had paid by check. The store was understaffed with just one checkout lane open, causing significant delays for customers. This experience left me disappointed in Lowes and questioning its current service standards. I may have to consider checking other stores like Home Depot if Lowes continues to struggle with customer service and product availability.
Reported by GetHuman2961940 on Tuesday, May 21, 2019 9:03 PM
I purchased a shower door for a handicap bathroom, but the door leaks and my disabled daughter is stuck in the shower because the glass panel keeps slipping from the hinge. I have been trying to get the problem fixed since last August. The first manager promised to replace the door but was fired three weeks later. Despite my numerous calls to Lowes, the new manager never follows up. The excuses and delays are endless. Even after sending their installer and trying to fix it with a gasket nine months later, the issue persists. Lowes' lack of response and poor customer service have left me disappointed after being a loyal customer for over 25 years. My daughter has been unable to use the shower properly, and the door is now inoperable. This experience has been frustrating and time-consuming.
Reported by GetHuman-anjuben on Wednesday, May 22, 2019 4:32 AM
Good evening, My name is Erika Hart. I recently purchased a refrigerator online on May 17th and my order number is [redacted]34. I was initially scheduled for delivery at the DeFuniak Springs store, but my order was transferred to the Southside store in Dothan, AL without notification. However, upon contacting the Southside store, I was informed that the refrigerator was out of stock and on back order. The Northside store also confirmed they had none in stock. Despite reassurances of a new order, the delivery did not arrive as promised. As of today, the refrigerator is still not available, causing inconvenience to my parents who have been without one for six days. The customer service experience has been lacking, with multiple stores and individuals involved in the process. I have been the one initiating all communication and am considering retrieving the item from the distribution center myself. I am now requesting to speak with a district manager to address this ongoing issue promptly. Please escalate this matter and have a manager contact me at the earliest convenience. Thank you.
Reported by GetHuman2967195 on Wednesday, May 22, 2019 8:13 PM
I made an order on 4/22/19 for 2 boxes of Smartcore flooring (Item #[redacted]) and a matching trim piece (Item #[redacted]) with store pickup at Brockport, NY. The website mentioned a 3-7 day delivery, but it hasn't arrived yet. I spoke with a representative on 5/13/19 at the pick-up desk who was to contact the distributor but didn't get back to me. On 5/20/19, after talking to the same representative again, I was directed to the flooring desk. The status online still shows "In Process." My project has been on hold, and I'm waiting for the flooring I ordered. Feeling frustrated and considering cancelling to shop elsewhere.
Reported by GetHuman-seelbind on Friday, May 24, 2019 3:51 PM
I purchased a wooden fence from Lowe’s for $[redacted]. Shortly after installation, I noticed splitting and loose boards. After contacting the store, a person named Mike reached out to assess the issue. Despite promises to address the problem, I am still waiting for a resolution. Installers came and replaced some boards, but new issues arose with cracked and split boards remaining. I have followed up with Mike, but progress seems slow. I expect a prompt and proper resolution to receive the quality fence I paid for.
Reported by GetHuman2980217 on Saturday, May 25, 2019 2:18 PM
I visited Lowe's for the last two days looking for eucalyptus plants. Yesterday, I couldn't find any assistance, and the staff member I approached was unable to guide me. Today, the same issue persisted, and even when I sought help at the service desk for masking tape, they couldn't locate it. Frustrated, I stumbled upon the eucalyptus plants by the garden center where I found five in total and purchased two. This occurred at the Culpeper Virginia store. Typically, there is more support available, but on these occasions, the lack of assistance was noticeable. I wanted to bring this to your attention as I believe more support is needed. Thank you for addressing this concern.
Reported by GetHuman2981273 on Saturday, May 25, 2019 6:29 PM
An employee accused me of taking another customer's cart, claiming I had stolen items, causing a scene. Despite my explanations, she persisted loudly. Feeling embarrassed, I sought a manager, Stan, to address the situation privately. Stan seemed indifferent, advising me to pay for the items and move on. I felt he downplayed the incident, lacking interest in resolving it. Although he promised to speak with the employee, I left feeling frustrated. Another customer suggested contacting the corporate office, which I am considering. I hope to discuss this situation further and find a resolution beyond this written complaint.
Reported by GetHuman2985057 on Sunday, May 26, 2019 9:35 PM
I am experiencing ongoing issues with the flooring installation at my property in Fort Mitchell. The installation by Lowes/Keller Interiors Inc. in early [redacted] was subpar, and I have been trying to get them to complete a reinstallation. Despite speaking with various individuals involved, there has been a lack of progress. The planned tile reinstall requires [redacted] sqft of tile, which was not ordered promptly as agreed upon. I am currently unavailable on-site in Saudi Arabia, and I have requested communication with my renter, Elizabeth Sosene, for scheduling deliveries and the reinstall, but she has not been contacted yet. If this matter is not resolved promptly, I may have to seek legal assistance. I urge for swift action to rectify this situation.
Reported by GetHuman2990682 on Tuesday, May 28, 2019 9:47 AM
I would like to recognize the excellent customer service provided by Lisa and Ryan at the Lowes store in Harbison, Columbia, SC. Lisa assisted me with my online order for several appliances and other items. When I encountered issues with delivery dates and damaged products, Ryan helped me resolve everything efficiently. Despite some setbacks with the delivery, Lisa went above and beyond to address the situation promptly, offering discounts and ensuring a smooth delivery process. Thanks to their professionalism and dedication, my experience with Lowes was salvaged, and I will remain a loyal customer.
Reported by GetHuman-gogailg on Wednesday, May 29, 2019 11:32 PM
I recently purchased a lawnmower at my local Lowe’s and encountered issues with my Lowe’s charge card being declined at the cashier. Subsequently, I did not receive some billing statements. When I finally received a bill from Lowe’s, it inaccurately stated a $[redacted] balance. Moreover, a corporate representative allegedly accessed my checking account without authorization, withdrawing $[redacted] for a past due Lowe’s bill. I am a loyal customer and believe I deserve reimbursement for this unauthorized withdrawal. I expect a reimbursement check within two weeks from Lowe’s corporate office to address this matter promptly and avoid any further harassing phone calls.
Reported by GetHuman3041051 on Thursday, June 6, 2019 2:32 AM
I visited Lowes in Dickson City, PA looking to buy resin rocking chairs. The chairs were stacked too high for me to reach safely. On two separate occasions, with a male friend, we sought assistance but couldn't find any staff available. Even when speaking to the cashier, no one came to help. Unfortunately, on my third attempt, the situation repeated itself with no assistance offered. Despite the challenges, I managed to retrieve the chairs by climbing up and passing them down to my friend. Both of us, in our 60s and 70s, faced unnecessary difficulty. Additionally, there was an incident involving a staff member and my friend while moving the chairs to the front. Overall, the experience highlighted the need for improved customer service training and possibly more summer staff. Thank you for your attention to this matter. Sincerely, M.S.
Reported by GetHuman-sayagomo on Saturday, June 8, 2019 2:00 PM
To whom it may concern, My partner and I have been loyal customers of Lowe's for over a decade, purchasing a variety of appliances, tools, and home improvement items. While we've sometimes used our Lowe's charge card, we have mostly paid in cash. Recently, without prior notice, we were informed that our account was closed even though we still owe approximately $[redacted]. Despite always making timely payments, we suspect a slight delay due to a payment processing issue could be the reason for the sudden account closure. Disappointed by this treatment, we plan to settle the remaining balance within the next two weeks and permanently close our account. I recently returned a purchase at a Lowe's out of town and have decided to shop at Home Depot moving forward. We feel let down by the lack of appreciation for our long-standing loyalty and will be sharing our experience with others. Sincerely, L. Ferraro J. Pace
Reported by GetHuman3128502 on Saturday, June 22, 2019 3:48 AM
On 6/22/[redacted], I visited Lowe's in Cortland NY, store [redacted], with the intention of buying a Washing Machine. I waited for an associate for 15 minutes but unfortunately felt completely ignored. Despite speaking up, I felt insulted and upset. I then raised my concerns with the store manager, Andy, mentioning that I perceived discrimination possibly based on my age or appearance. As a 69-year-old woman, this was not the first time I felt neglected at this store. A similar incident occurred previously in the paint department. Feeling shaken and disappointed, I left without making the purchase and will now seek the washing machine from a different retailer.
Reported by GetHuman-briasydn on Saturday, June 22, 2019 1:20 PM
I had a conversation with a representative named Yaz or Yatz yesterday regarding a 14.6 cu ft hotpoint refrigerator price match. After a lengthy discussion, I was instructed to contact customer service to finalize the offer. Bianca or Blanca informed me that there was no record of our previous chat in the system and did not offer assistance. I was comparing prices between your company and a competitor who offers a 10% military discount and additional savings for using their card. Even though your original price is lower, the competitor's deal is more appealing due to these discounts. Yaz mentioned that your company would match their offer. If you are unable to surpass the competitor's offer, please let me know so that I can consider shopping elsewhere in the future. Despite the competitor's higher base price, the combined discounts make their deal more competitive.
Reported by GetHuman3131910 on Saturday, June 22, 2019 10:30 PM
I bought the dishwasher on June 20th, but it's still not installed. I spoke to four Lowe's personnel yesterday without any solution. Today, I got a call that they will deliver it tomorrow, but we will be on vacation. I informed April S., the installation manager, but haven't received any response despite leaving multiple voicemails. I also talked to Melony from Lowe's regarding the same issue with no reply. I am hoping to speak with Mike Eagle soon for coordination. When I tried to cancel the delivery, the person said this is a common issue and suggested contacting HQ. I wish I had known this 33 days ago. Thank you, Mike W.
Reported by GetHuman-wieschow on Friday, July 12, 2019 4:32 PM

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