I recently signed a contract for installation of a backsplash installation. I accept s...
GetHuman2948618's customer service issue with Lowe's from May 2019
Help with my Lowe's issue
First: share to improve GetHuman2948618's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2948618 may need:
Account name, Delivery Address, Account phone number, Account email address, Order number, and Order date
The issue in GetHuman2948618's own words
I recently signed a contract for installation of a backsplash installation. I accept some responsibility as I was ignorant of the process. I did agree on verbal agreement of the installation date which later was not possible. Also the type of tiles I chose were wrong. I had quartz countertops installed and the tiles I chose were glass. I did not receive any advice from the salesman.*I am not faulting the salesman, who was courteous and easy to deal with.*In fact that goes for the entire team,*as well as the entire store staff.*My issue is l would like to cancel this contract and project. Alternatively, I would like to change the type of tiles and the necessity of woodwork.*The entire process has been trying as there are too many steps ie, estimater, store staff, and installers, which leads to confusion as coordination between each is not necessarily clear.*I have been a Lowe's customer for years and will continue to do so but would like some help with this issue.*I can not speak clearly due to oral cancer and request commcation via text or email. Thank you, Melvin Kolb *****@***.com, **********
GetHuman2948618 did not yet indicate what Lowe's should do to make this right.
I have an issue with Lowe's too
How GetHuman2948618 fixed the problem
We are waiting for GetHuman2948618 to fix the problem and share the solution with the rest of us customers.
Please help with my Lowe's issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lowe's customer problems.