Lowe's Customer Service Issues

I would like to address a concern regarding the new store in South Overland Park, KS [redacted]. I have visited this store six times, and each visit has left me feeling regretful. The staff appears to be either incompetent or disinterested. No representative I have encountered knows where items are located, and they seem bothered when approached. Even the register clerks exhibit poor attitudes consistently. As a business owner with a significant client base near this store, I expect convenience, but unfortunately, the hassle outweighs the benefit. I would appreciate some insight into why this store is failing to meet basic customer service standards. Thank you.

I had a dishwasher delivery scheduled for May 01 that did not arrive, and no one informed me about it. When I called the Woburn store multiple times, I spoke with the same person, entered a delivery code, provided my name and order number repeatedly, and was often placed on hold or transferred to "Bob." I was informed that a truck breakdown caused the delay and to call back the next day. Upon calling again in the morning, I requested to speak with a manager but got disconnected after a long hold. In subsequent calls, the person who answered transferred me to "Vinnie," who did not show any understanding of the situation and failed to apologize. Vinnie accused me of ranting even though I had been patient during the previous day's calls. Despite my order number #[redacted]53, I am still waiting for a senior manager to address the issue and provide an update.

I recently purchased lawn equipment on 4/29/19 and decided to return it on 5/1/19. However, upon trying to return it, I was informed that I had to wait for my money market check to clear, which would take 5 to 14 days. The issue arose from the poor treatment I received during this process. Several managers and cashiers were involved in the conversation, making me feel like a criminal. Despite expressing my discomfort, the manager named Marti kindly offered to help store the items due to my back and leg pain, while the manager named Richard seemed indifferent. The lack of customer service training at Lowes in Habersham County, Cornelia, GA was evident. After finding out my check had cleared and not receiving a call from Lowes as promised, I had to follow up repeatedly to get my refund. The whole experience was unprofessional and has led me to choose to shop at Home Depot in Gainesville, GA, despite the convenience of Lowes in my small town. The return policy and excuse of outdated computer systems at Lowes are unacceptable. I will be sharing my negative experience with others, but please do not contact me via email.

I have faced significant challenges in dealing with Lowe's over the last two months for the installation of a new countertop, cooktop, and sink/faucet. The local store personnel were satisfactory; however, the central installation department has been a nightmare. My interactions began with Levi, who left, and then passed to Chloe Scarlett, who took a leave. The process involved at least four different representatives before Chloe resumed contact. Scheduling the countertop installation was problematic due to several instances of miscommunication, where external contractors failed to perform essential tasks, causing delays. Despite raising concerns and requesting an adjustment to the bill from Chloe, communication was poor with frequent voicemail responses and delayed callbacks. Additionally, managing a defective sink replacement proved challenging, exacerbated by the plumber's unprofessional behavior during the process. Currently, I am awaiting a resolution regarding the bill adjustment, but the lack of communication from Chloe continues to be frustrating.

I enjoy shopping at Lowe’s for my home improvement projects. Working at Lowe’s Yakima allowed me to turn my passion into a career. Despite many positive experiences, I had issues with the management, specifically with Seth. His disciplinary actions didn't align with Lowe’s customer-first reputation. I resigned six months ago after being denied a full-time position which I had hoped for after three years of service. To my surprise, a former problematic coworker applied for a full-time role in my department. Feeling mistreated by men in the workplace, I realized it's still a boys' club environment. While I still shop there, the toxic work culture has made me hesitant to recommend it to my Lowe’s friends. Change is difficult, and looking back, I should have left when Seth didn't support me during a challenging situation with contractors and customers.

I had to return an unopened and unused item today. I made the original purchase using my debit card and cash. The store's policy clearly states that for cash or debit card purchases with a receipt, a cash refund is provided. However, I was informed that my refund would be going back to my debit card, with a 15-day wait period. When I pointed out the policy displayed on the wall, the staff member was unable to resolve the issue and had me speak to the manager. After a 20-minute wait, the manager denied knowledge of the policy despite it being prominently displayed. He was unhelpful and suggested I contact my bank instead. The manager's dismissive and disrespectful attitude was disheartening. When I requested the corporate phone number, he responded sarcastically. I have obtained contact information for witnesses who observed the entire interaction.

Today, I had to return an unopened and unused item I purchased with both cash and my debit card. According to the store policy displayed on a sign, if you paid with cash or debit and have the receipt, you are eligible for a cash refund. However, the refund was mistakenly credited to my debit card, and I was told it would take ** days. The employee refused to adhere to the policy despite me showing it to her. After requesting the manager, he arrived after ** minutes and also denied the policy's existence. He was dismissive and suggested I contact my bank instead. When I asked for the corporate number, he mockingly provided it. The way he handled the situation was disrespectful and insensitive. I have gathered contact information from witnesses willing to support my account. I expect an official apology from the manager, Mark, and appropriate action to be taken regarding his behavior. Additionally, I would like my refund expedited.

Hello, I wanted to share my recent experience with Lowe's regarding a washer and dryer purchase. On April 24, I encountered an issue with the pricing changing while trying to check out online. After contacting customer service, they resolved the price discrepancy for me. We scheduled the delivery for Sunday, May 5, between 8am and 8pm. Unfortunately, there was confusion as the order was directed to the Moline, IL store instead of our planned Burlington, Iowa location. Despite multiple calls to both stores, the situation was not resolved. On the delivery day, I received a call with a delivery window, which I couldn't make due to distance. I requested delivery to the Burlington store, but it wasn't sorted out. Now we are waiting for a refund which will take 3-5 business days. This has been frustrating for us, considering the order total was $1,[redacted]. I hope for better service in the future. Thank you, Lucas K.

I tried calling customer service four times, and each time they would answer and immediately hang up, which I found very rude. They had initially called me to arrange a special order delivery. When I finally spoke to someone, they had an attitude towards me. I refuse to tolerate such treatment from Lowe’s or any store where I spend my money. There are plenty of other shopping options available. This isn't the first time this has occurred, and it seems like it won't be the last. The customer service at the store is lacking, but it improves when you request the store manager. I'm puzzled as to why the Challenger Ave Roanoke VA store can't resolve this issue. I like shopping at Lowe’s, but no store is worth enduring such treatment, especially when I could easily go to Home Depot or another store.

I bought a Craftsman 4-inch black tool chest today from store [redacted] priced at $[redacted].00. Unfortunately, all they had were damaged ones. After asking for a discount, they agreed to 10% off. I inquired about using my husband's military discount, and they said yes. At the checkout, they applied only the military discount, not the 10% for the damage. Despite waiting for a manager, we weren't given the additional discount. We wanted to exchange the damaged item, but no undamaged ones were available in stock. We checked the Apple Valley store, and they faced the same issue with damaged items. As a disabled veteran, my husband is upset about the poor customer service we received, spending over an hour in the store feeling unfairly treated.

I recently had a frustrating experience with Lowes regarding my flooring project. After numerous attempts to follow up on a quote, I faced challenges reaching the store for assistance. Phone calls went unanswered, and when I visited in person, I had to wait a long time to speak to someone. The lack of communication and poor service left me feeling disappointed. Despite my persistence, I struggled to connect with a manager or someone in authority to address my concerns. The overall customer service at Lowes has been unsatisfactory, with issues seemingly passed on without resolution. I am hoping for a responsible individual to reach out to me promptly to discuss and clarify the miscommunication and delays I have encountered.

Over the past 18 months, I've purchased new Pella windows from the Quakertown, PA store in three separate installments. The first two went smoothly without any issues. However, the third installment in Dec [redacted] had a problem with incorrect window hardware. Despite multiple calls, the correct hardware has not been received since the order was initially placed in mid-December. After several delays, the hardware was expected in March, then May, but upon inspection, the handles were still incorrect. The store manager promised to resolve the issue and provide compensation, but no action has been taken even after a week. I've called six times, but there has been no update on when the correct hardware will be available. This prolonged delay and lack of communication have made this post-sale experience a frustrating ordeal. Although I appreciate the quality of the installers and sales team, the service after the sale has been disappointing. I hope to find a resolution soon.

My washer, covered under a 5-year warranty, broke down. I reported the issue on 2/23/19, but as of 5/10/19, the problem remains unresolved. The repair person made four visits, leaving my broken washer in pieces in the garage. Finally, the replacement was approved. However, when I went to Lowes to purchase a new washer, the red one I selected based on an in-store ad was no longer available. I had to use my savings to buy a white washer, dryer, and dishwasher. Upon delivery, the dishwasher was forgotten as it was mistakenly listed as a carry-out item. Additionally, I was not informed about gas dryer installation and the necessary dishwasher connection parts were not sold to me. Currently, I am still waiting for reimbursement from the initial warranty claim. This situation has left me without a washer for 10 weeks.

I have a concerning experience concerning the perennial plants I bought at my local Lowe's store in Chesapeake VA. After spending over $[redacted], none of the plants have returned as they were supposed to. I was told to keep tags and rely on 'My Lowes' account for warranties, but when I tried to address the issue with a Manager at the store, I had no success. Despite having my 'My Lowes' account, not all purchases were listed, causing further frustration as I have made significant buys at the store over the years. The lack of assistance and inability to reach the district manager has left me feeling unappreciated as a loyal customer. Considering my unresolved concerns with Lowe's, I am contemplating taking my business to Home Depot, a prospect I never thought I would consider. The discrepancies in my account and the unhelpful response at the store have left me unsure about continuing to support Lowe's.

I purchased a fence from Lowe's last summer. In March [redacted], a neighbor's tree branch fell on my fence, damaging a panel. I reached out to Greg Gran, Project Specialist Exteriors at Lowe's Yonkers, NY branch, regarding this issue. The sub-contractor, Challenger, inspected the damage and acknowledged the improperly installed gate. They mentioned fixing the gate and providing an estimate for the damaged panel. However, despite multiple attempts to follow up, I have not received any updates from Challenger or Lowe's. This lack of communication has left me feeling dissatisfied and frustrated after investing a significant amount of money at Lowe's. I hope for a prompt resolution to this matter.

I recently purchased a hot water heater online with installation through Lowe's. Despite facing struggles with the installation process, after numerous calls and a week-long wait, a plumber finally came to measure for the installation. I was disappointed to discover that the hot water heater I bought did not qualify for a rebate as promised by the online sales agent. Both my significant other (M. Mullen - [redacted]) and I (S. Edwards - [redacted]) have been loyal Lowe's customers, having spent over $10,[redacted] with the company in the past 8 years. We expected better service from Lowe's, especially given our history as customers. Originally from Rocky Mount, NC, I am familiar with the expectations set by the original contractor management, including Johnny Walker and Ben Phillips. It's disappointing that Lowe's did not meet these standards, leading us to question why Home Depot has become so successful.

Dear Community Members, I am Deborah Oaddams, a former Corporate America employee with over 20 years of experience in the radio station and infrastructure civil engineering fields. Unfortunately, due to stress, I had to stop working. I applied for disability benefits but was denied multiple times. I exhausted all my financial resources, including my 401k, checking, and savings accounts, to cover living expenses, which eventually led to me being evicted from my apartment, resulting in the loss of all my belongings. I am currently facing homelessness and significant hardship. Despite reaching out to various agencies and organizations in Atlanta, I have been unable to secure assistance due to not having underage children and my age. I am actively seeking employment, but my lack of upper teeth and need for dentures have made it challenging to find a job. I humbly ask for any assistance that anyone may be able to provide. Your help would be greatly appreciated. You can contact me via email at the provided email address or by phone at [redacted]. Thank you for your consideration. Sincerely, Deborah Oaddams

I need help with a check issue at Lowes in Kennewick, WA. On May 8th, we wrote a check for $65.91, which was declined, causing embarrassment. The manager suggested calling Certegy Check Service at 1-[redacted]. Despite confirming we had enough funds with our bank, Certegy could not clarify why our check was declined. They just mentioned guidelines for check acceptance without specifics. We are frustrated as we never had a bounced check before. Seeking answers, I lodged complaints with the BBB in Clearwater, Florida, and consumer affairs. Interestingly, a check from the same account went through at Home Depot smoothly, leaving us puzzled.

I reside in Arizona and visited the Lowe’s store on Speedway in Tucson on 5/10/19. Upon exiting, I observed a dog in a vehicle with the windows partially down. I returned to the store and requested to speak with a manager. I spoke with an individual and informed him about the situation, asking if they could page the owner. However, I was informed that the store has no policy regarding animals left in cars and they would not page the owner. I had noted the license plate and color of the vehicle. If it is accurate that Lowe’s lacks a policy, your company should be aware that it is against the law to leave an animal in a car in Arizona. It would be beneficial for Lowe’s to establish a policy addressing this issue. As a dog owner myself, I find it concerning and believe such matters should be taken seriously. I contacted the police about the incident, but I felt it was unnecessary for them to respond as the store employee refused to make a simple announcement regarding a situation that violates Arizona law. At the hardware store where I am employed, we always notify customers if an animal is left in a car.

Today, I visited the Lowe's store in Aurora, Colorado, specifically the Havana Street location. While in the garden section, I found myself second in line to check out. There were two lines, each with approximately 10 customers. The two cashiers were discussing taking their break when one cashier instructed the other to close her line, despite the number of customers still waiting. This left me feeling frustrated as I was next in line. When I questioned the cashier, she confirmed that I would have to join the back of the other line. To my dismay, upon entering the store, I discovered only one cashier operating. This experience led me to abandon my cart holding about $[redacted] worth of plants and vegetables. The lack of customer service and insufficient staffing on a busy Saturday has deterred me from returning to this Lowe's location.