Hi. I had a delivery scheduled for May ** of a dishwasher. It was not delivered and t...

GetHuman2855519's customer service issue with Lowe's from May 2019

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The issue in GetHuman2855519's own words
Hi. I had a delivery scheduled for May ** of a dishwasher. It was not delivered and there was no call left for me. I called the Woburn store * times yesterday, speaking with same person after punching in code for delivery who asked my name and order number many times, putting on hold, or trying to connect me with "Bob", disconnecting me and eventually telling me that a truck broke down and to call this morning. I called this morning and was asked the same questions and put on hold for a long time when I asked to speak with a manager and then I was disconnected. I called back wanting to speak with general manager and same woman answered ( which was odd because I punched in operator, not delivery) and connected me with "Vinnie" who seemed to have no idea what happened never once apologised even after hearing the story and me pointing out he had not apologized. Vinnie then accussed me of ranting and raving - which, after no delivery and on call **, disconnected twice and on hold for up to ** minutes at a time, I was. Yesterday I was calm for all * calls.*My order number is below and I would like a senior manager to find out what is happening with my order and call me.***********

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Lowe's

Customer service issue
Reported by GetHuman2855519
May 3rd, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 646 others
0 customers following this

Timeline

GetHuman2855519 started working on this issue
May 3rd, 2019 11:14am

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