I like Valspar paint and have used it before. I found the colors I wanted and went to t...

GetHuman2222386's customer service issue with Lowe's from February 2019

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The issue in GetHuman2222386's own words
I like Valspar paint and have used it before. I found the colors I wanted and went to the Lowes in Franklin, WI and talked to a young man named Brandon in the paint department. He seemed to know a lot about the paint, although he only promoted the high-end and most expensive paint in the line, and I bought a small sample to check the color before I purchased a whole gallon. Satisfied with the color, I went back to the store to buy since the sale ended the next day. I had decided, though, that I did not want the top of the line, but the Valspar Ultra instead. He said he would not recommend it and that customers had issues. He was very rude. I asked him why he wouldn't sell me what I asked for. He wouldn't answer me. I asked him if there was a manager I could speak to, and he said No. I went to the customer service desk, but there were people in line, and I just wanted to leave the store. How can you have a line of paint on your shelves if you won't recommend or sell it? I've used Valspar Ultra before, and have liked it. I left the store, and went across the street to the Mendard's, where they matched my Valspar paint samples exactly and with a far better attitude. Makes me wonder if Brandon works on commission. I will not go into a Lowes store again.
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Lowe's

Customer service issue
Reported by GetHuman2222386
Feb 16th, 2019 - 8 mons ago
I have an issue with Lowe's too
Not resolved
Seen by 3 customers so far
Similar issue to 475 others
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Timeline
GetHuman2222386 started working on this issue
Feb 16th 4:58pm