I like Valspar paint and have used it before. I found the colors I wanted and went to t...

GetHuman2222386's customer service issue with Lowe's from February 2019

475 similar
0 following
Help with my Lowe's issue
Next: our robot will wait on hold for GetHuman2222386 to get a Lowe's rep on the line!
Always use the GetHuman Phone tocall Lowe's. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2222386's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2222386 may need:
Account name, Delivery Address, Account phone number, Account email address, Order number, and Order date
The issue in GetHuman2222386's own words
I like Valspar paint and have used it before. I found the colors I wanted and went to the Lowes in Franklin, WI and talked to a young man named Brandon in the paint department. He seemed to know a lot about the paint, although he only promoted the high-end and most expensive paint in the line, and I bought a small sample to check the color before I purchased a whole gallon. Satisfied with the color, I went back to the store to buy since the sale ended the next day. I had decided, though, that I did not want the top of the line, but the Valspar Ultra instead. He said he would not recommend it and that customers had issues. He was very rude. I asked him why he wouldn't sell me what I asked for. He wouldn't answer me. I asked him if there was a manager I could speak to, and he said No. I went to the customer service desk, but there were people in line, and I just wanted to leave the store. How can you have a line of paint on your shelves if you won't recommend or sell it? I've used Valspar Ultra before, and have liked it. I left the store, and went across the street to the Mendard's, where they matched my Valspar paint samples exactly and with a far better attitude. Makes me wonder if Brandon works on commission. I will not go into a Lowes store again.
GetHuman2222386 did not yet indicate what Lowe's should do to make this right.
I have an issue with Lowe's too
How GetHuman2222386 fixed the problem
We are waiting for GetHuman2222386 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lowe's's attention and get better help faster. Tap below to get started.
Having Lowe's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2222386 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2222386
Feb 16th, 2019 - 8 mons ago
I have an issue with Lowe's too
Not resolved
Seen by 3 customers so far
Similar issue to 475 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2222386 started working on this issue
Feb 16th 4:58pm