I had flooring installed in my entire home, and it makes hollow sounds and makes noise...

GetHuman-elicea's customer service issue with Lowe's from February 2019

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The issue in GetHuman-elicea's own words
I had flooring installed in my entire home, and it makes hollow sounds and makes noises in certain areas. However, this is not why I'm writing here right now, it's the escalation to Ms. Mary Downey, whom I'm not at all happy with. All she does is repeat herself robotically with the same statements when I ask her questions on the issues. I feel she does not believe me, so in turn I feel like she's calling me a liar, without actually saying it, since she responds with the same statements over and over. I have asked her countless times for her supervisor contact information or someone else that I can speak with to no avail and she repeatedly states "this has escalated to ME" I asked her a number of times to place me with another representative, and she obstinately replies "this has escalated to ME!" So I would like to request help via this email to have a different manager or another representative that will believe what i'm telling them in the first place, not someone who seems to relish exercising her power over someone else. I believe I have the right to request a different representative and not denied that right as she has done repeatedly and strong handedly. I'm already very unhappy with the situation without all the added stress. Becausebi had faith and trust in your company I gave you my biggest job.*Thank you kindly,*Elena Licea
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Lowe's

Customer service issue
Reported by GetHuman-elicea
Feb 14th, 2019 - 8 mons ago
I have an issue with Lowe's too
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Seen by 5 customers so far
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GetHuman-elicea started working on this issue
Feb 14th 11:11pm