I bought a clothes dryer on line it was assigned to your mantua, nj store for delivery...

GetHuman-tschill's customer service issue with Lowe's from February 2019

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The issue in GetHuman-tschill's own words
I bought a clothes dryer on line it was assigned to your mantua, nj store for delivery. After negotiation, we were set for delivery today. Bad enough you can’t get a time frame until day of delivery! Well this morning I get a call message that delivery would be ** to * pm. At *, I call the store. Joe calls me back to explain the truck broke down, no one knew they hadn’t even been there to pick up and the delivery service says they notified every one, obviously not including the store! Now an hour wait and still nothing. I set dinner plans that I now cancelled! Sitting waiting?? I have things to do! What a poor business plan. I like many am a loyal customer. Check your records. I too am a retail manager. I’m real close to cancelling and heading to a competitor! Where’s the communication? Who’s compensating me for my wait time? This is not Lowe’s customer service!! Timothy Schilling
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Lowe's

Customer service issue
Reported by GetHuman-tschill
Feb 14th, 2019 - 8 mons ago
I have an issue with Lowe's too
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Seen by 3 customers so far
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GetHuman-tschill started working on this issue
Feb 14th 10:20pm