Im Cherie Dempsey Elberta Al. Recently took advantage of ** mo. Financing **,***.**.Sto...

GetHuman1840695's customer service issue with Lowe's from December 2018

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Help with my Lowe's issue
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The issue in GetHuman1840695's own words
Exchange incorrect items for correct sizes. And item not received. ... Im Cherie Dempsey Elberta Al. Recently took advantage of ** mo. Financing **,***.**.Store ***** Foley Al. To complete half new home enough to get my granddaughter an myself in it. Big ticket items Insulation,doors,sheetrock,etc and small things, bathroom and other necessary items. I used contractor sales during this time, due to disabilities of **yrs.physically beingdown due to cervical neck surgery an *wks ltr lower lumbar surgery *-* &*-*.It took nearly two mo get purchases delivered, nearly $***, ITEMS, charged in error, numbers transposed, items poolfilters, Unidoor-X, which I've no use *, now as being installed, added ect. I'm finding items doesn't fit, so I'm trying to return for correct, I have every receipt, from beginning **** of thisconstruction. The store refusing to exchange or credit store card for items for correct size. Mary Smith was employee,I've spoken with her supervisor Allen and he's defensive in her favor,not willing help. She made several mistakes, costing me out of pocket expense, and claiming Moen faucet was delivered not resolved yet. I've callled left messages many many trips,for Ron top manager,not returned my call even went by and tried to set up meeting wk advance, Ron yet to return calls, or investigate problems with this **,***.** purchased ******* this store not willing to help. The day of meeting, Ron was cookingHB, an sent Allen to speak with me, Allen due to partying, wanted to get rid of me because Mary left early not present for meeting. I did as he ask,hospital lost my D.L. ex. ******,all I had was copy temp,so I had to pay $**. Get a copy as Allen request to get rid of me party day, went back last night to get correct size of mirror,bathroomlights,ect. Allen returned all the items to account an wanted me to chg. New items took another trip town**,miles,* me * hrs to shop and go thru receipts for my returns. Now their slapping with ** day return, they know this new construction,they're responsible for several weeks due to lack prompt delivers,wrong and missing items not possible ** day period. This experience with lowes has been a total stressful,costly,nightmare. I still have items that are to big can't use unresolved. Basically hv gone thru all this **** with contractor sales to return it back. Makes no sense. I regret not using Homedepot. My son contractor this area **yrs, advised against Lowes, becaus prev. dealings w*this however, was desperate to get into the house, as we're living **x** m.h.*plp. I've been building *yrs now. Last big order **** huge mistakes were made as well,had these items been correct and not delayed due to contractor sales errors, we would hv been in partially complete home * xmas this yr. Seems as though everyone in customer service and delivery guys rolling eyes whn Mary's name was mentioned during this nightmare of purchase from Lowe's. I can see the employees faces an snickering whispering aboutme due to my many visits to resolve all these problems, one employee Sherry even asked me why mysons (which have a custom cabinet an remodelbusiness) didn't help me when I was on a cane bearly able to walk an stand during this stressful time. House being built on their weekends. The least I could do was try to get materials up for them. I'd appreciate any help in this matter. My number is ***-***-****, ***** stucki rd. ELBERTA AL. I can't get assistance from top dog!! Thanks in advance in reserching to resolve this **,*** purchase an complete investigating,videos as to where moen faucet, ended up becuz its not here, Mary came to location, I have her paper work where faucet is X off, an not received yet. Sincerely Cherie Dempsey
Is mistakes, and errors due to contractor sales employee
To exchange many items which are incorrect sizes. Mirrors, Vanity lights, doors etc
** yrs. My first house built **** used lowes Meridian Ms. Great store their never problems. However this Foley **** problems with two different **,*** purchases. My son's are remodel contractor an custom cabinet business, for the Gulf Shores ,Orange Beach, surrounding areas within ** mil radius which make thousands of dollar purchases ea yr, of ** yrs.
Talking with Mary Smith who made some mistakes handlng, this nightmare. Her Supervisor Allen. Made numerous calls and * trips to see Ron store manager yet to have contact with him.
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How Do I Return an Item from Lowe's?How Do I Exchange an Item from Lowe's?Does Lowe's Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Lowe's?How Do I Track My Lowe's Return?
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Lowe's

Contractor Sales Mary Smith
Customer service issue
Reported by GetHuman1840695
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 374 others
0 customers following this

Timeline

GetHuman1840695 started working on this issue
Dec 27th, 2018 4:19pm
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Dec 27th, 2018 4:24pm
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Dec 27th, 2018 5:11pm
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Dec 27th, 2018 5:13pm