I often attend one of your stores located at **** Alkay Dr. Shreveport, Louisiana.*Ther...

GetHuman1821151's customer service issue with Lowe's from December 2018

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The issue in GetHuman1821151's own words
I often attend one of your stores located at **** Alkay Dr. Shreveport, Louisiana.*There is this lady that works at the return desk that has to be the most rude person I ever dealt with. Everytime a person try to have her assist them she gets very rude. I thought I may be the problem so I watched her wait on others and she is just as rude to others as well. I have left that store and took my buisness to another store once I entered the buisness and had a return and saw she was the one working at the service desk because i was not in the mood to be talked crazy too. I recently needed to exchange a four inch PVC pipe because I bought the wrong size. With a smile on my face I asked to exchange the fitting and her reply was " I'm going to refund your money and you do what you want" I then told her all I need to do was get one the same price,same kind just one of the fittings were differnt on it and she replied like i said before i dont care what you do after i give you your money back. It was more of the nasty way she said it than what she said. I Do Not know this woman and I'm building a new home here close to Shreveport and do not have any reason to make anything up on this lady. I avoid going to that store although it's closest to where I'm building my new home. I do not know her name but she is a older black lady and this is not a race issue because I am also black. She was so rude to the older gentlemen in front of me until he looked at me and just shook his head as he walked away and he only wanted her to show him how to attach a handle into a sidewalk broom. I had to hold my composure after listing to how she handle him. If that had been a relative of mine it would not have turned out well at all for her. This woman do not need to be dealing directly with customers. Contractors etc. are already stressed trying to get the right items and make returns and get back to the work site. Everytime I go to that Lowes she is always there so I try and avoid going there and have a return right now that I just took a lost on because I don't want to deal with that woman because it will not be anything nice if that woman try and handle me ever again. She obviously do not like her job just the way she's always angry at every customer. My name is Clifford Brown...**Thank you for your time

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Customer service issue
Reported by GetHuman1821151
Dec 24th, 2018 - 4 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 368 others
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GetHuman1821151 started working on this issue
Dec 24th, 2018 3:39am

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