Order* **********washing machine*Lowell Lowe's*Hello, I had a delivery scheduled for to...

GetHuman1650579's customer service issue with Lowe's from November 2018

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The issue in GetHuman1650579's own words
Order* **********washing machine*Lowell Lowe's*Hello, I had a delivery scheduled for today from *pm - *pm. It is now *:**pm and I have not heard from anyone. I called the number for XPO Tracking at *:**pm to get the status and was told we are on the list and it may be delivered tonight, but the drivers stop driving at *pm. When asked if that meant it was not coming she said "It may or may not be arriving tonight". I tried the store and got a message at *:** that the store was closed. I got an answer on the ProServices number, but was transferred and disconnected. While I understand delays happen I am highly disappointed in the lack of customer service and ability to relay such delays to customers who have rearranged schedules to have someone available. Now, schedules will need to be rearranged again when I can finally speak to someone to reschedule. While I have used Lowe's many times this lack of service has me seriously questioning my future as a customer. Please advise ASAP as to what to do about this current order.
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Lowe's

Customer service issue
Reported by GetHuman1650579
Nov 29th, 2018 - 9 mons ago
I have an issue with Lowe's too
Not resolved
Seen by 1 customer so far
Similar issue to 324 others
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Timeline
GetHuman1650579 started working on this issue
Nov 29th, 2018 2:08am