Lowe's Customer Service Issues

On November 3rd, I placed an order for a GE 21.3 freezer under item # [redacted] with order # [redacted]56 for $[redacted].15, with a scheduled delivery for November 24th. However, after 15 days, I received an email stating that the order was not processed. I contacted the Millington store four times and spoke with Jeff in customer service. He arranged for a same-day delivery after 5:30 pm. Despite this, I later received a call from the local Millington TN store from extension [redacted], stating they were coming at 8 am, which clashed with my out-of-town plans. They also mentioned they wouldn't deliver after 5 pm, which was inconsistent. I have faced various issues with this store, including my dishwasher and dryer. I am disappointed in the lack of communication and customer focus. I intend to take my future business elsewhere, even if it means traveling further. It's essential to improve the store's customer service or make necessary changes.

Lowes project [redacted], Schofield's Kitchen, has been a frustrating experience from the start. My cabinets arrived on 11 Sep, but the preconstruction meeting didn't happen until 20 Sep. After starting work on my kitchen on 24 Sep, the BKRU workers were let go on 26 Sep due to poor planning, causing several cabinets to need reordering, delaying the project by another 5 weeks. Originally slated for completion around 4 Nov, a misstep in the counter template on 19 Oct led to a necessary change order as my requested bullnose edges were not included. Lack of communication about delays added to the struggle. Replacement cabinets only arrived on 1 Nov, and as of 5 Nov, the crown molding installation was problematic, not sitting flush with the ceiling. To address the issue, I personally found a solution by using Quarter Round to conceal gaps. Despite assurances, work is still incomplete as of 19 Nov, leaving me dissatisfied and unable to use my dishwasher for Thanksgiving.

I visited Lowes in Martinsburg, WV this morning to purchase the Pennington Harvest Deluxe 10 lb. bird seed as advertised on your website for $3.24. Despite the website showing 5 bags in stock, the garden staff informed me that National Audubon had replaced the Pennington brand. They suggested I buy the substitute for the same price. At the checkout, the cashier mentioned a discrepancy in item numbers and called the manager, who explained they couldn't honor the sale price. The cashier denied responsibility, stating the corporate office manages the inventory. This miscommunication led to inconvenience as I traveled from Hagerstown, MD to Martinsburg based on the website information. The inconsistency in-store contradicts the online details, which should be rectified for accurate advertising. As a loyal Lowe's customer who regularly purchases bird seed, I am disappointed by this experience and may consider shopping elsewhere if these issues persist. I believe store management should ensure the website reflects current stock and prices faithfully. Thank you, Larry S.

Order# [redacted]27 - Washing Machine Delivery Query Hello, I had a delivery scheduled for today from 4pm to 8pm at Lowell Lowe's. It is already 9:03pm, and I have not received any communication regarding the delivery. I contacted XPO Tracking at 8:51pm, and they mentioned we are on the list, but the delivery might not make it by the 9pm deadline. I attempted to reach out to the store but received a closure message at 8:54pm. When I called the ProServices number, I was transferred and then disconnected. Delays are understandable, but the lack of communication and customer service is disappointing. I will need to reschedule and rearrange my plans again. This experience has made me reconsider being a loyal customer of Lowe's in the future. I urgently need guidance on how to proceed with this order issue.

Order# [redacted]27, washing machine delivery inquiry I am inquiring about my scheduled delivery today for a washing machine from Lowell Lowes. The delivery window was 4pm-8pm, but at 8:51pm, after calling XPO delivery, I was informed that the drivers had stopped at 9pm. There is uncertainty whether the washing machine will be delivered, and if not, I would need to reschedule with the store. Despite understanding delays, the lack of communication and customer support is disappointing. When attempting to contact the Lowell store at 8:56pm, I found the store closed, and a subsequent call to ProServices resulted in being disconnected. I have been a repeat customer at Lowes, but this experience has left me reconsidering future business. Please promptly provide guidance on how to address this unsatisfactory situation.

I purchased an oven range from the Lowes Burbank store in April for a home renovation in CA. I rented the property out for the first time, and the brand-new oven is faulty and hasn't been used. The gas company confirmed the issue is with the stove. I need to replace it quickly so my tenants can use their new kitchen. The invoice is under my name, Christal Karnaze, and I paid with my Lowes credit card. Dealing with this order in CA and another in VA has been troublesome. I have faced challenges getting through to the stores on the phone, waiting up to thirty minutes on hold before giving up. This is my final attempt, and I hope Lowes can resolve this issue promptly.

I'm experiencing delays with my kitchen appliance set delivery from Lowes for my house project. The products were ordered on November 20th with a scheduled delivery for December 5th. Despite an email confirmation on December 2nd, I haven't received my order today. Lowes informed me that the products are still in transit. Corporate mentioned an email about the delay, but I didn't receive it. This is the second problem in a row with Lowes orders. I need accurate information on when my items will arrive. It would be appreciated if the company showed more concern for customers like me who invest a significant amount of money in their purchases. Order # [redacted]32

My name is Brandon, and I operate a custom woodworking business. Approximately two months ago, I invested in a Porter Cable jointer, Kobalt router table, and a Porter Cable band saw. Upon assembling them, I discovered the band saw does not meet my resawing needs of at least 6 inches, even though I was assured it would. I am considering returning the unstable router table and exchanging the jointer, which has similar issues. Frank at the Lowe's on AZ Ave is exceptionally helpful, but without his guidance, the knowledge of other staff members seems lacking. During a recent visit to the Lowe's on Queen Creek & Higley, the customer service woman seemed bothered by my inquiries. She denied my request to use my dad's store credit and discouraged me from exchanging tools by suggesting I should buy more instead. I have been a loyal customer at Lowe's, especially with significant purchases, and encounters like this are disappointing. I am uncertain how to address this situation but have decided not to return to the Queen Creek & Higley location, opting to continue dealing with Frank at the AZ Ave store.

I am Myrna J. and I recently made a purchase at Lowe's. I wanted to have my daughter return the items for me as I hired professionals to handle my Christmas lights installation. Unfortunately, when she tried to return the items, she was informed that I needed to be present with my debit card to receive a cash refund. As I cannot drive due to an injury and I do not give out my card, this has been a frustrating situation for me. The receipt does not indicate this requirement, and I need the money back promptly. I would appreciate any assistance in resolving this matter promptly. Thank you.

I encountered an issue when trying to pick up my preordered and prepaid item at the store. Upon arriving at the pick-up desk, I found only one employee dealing with a complicated matter, leading to a delay in assistance. I approached customer service twice, but the staff, engaged in conversation, declined to assist me promptly. After a 15-minute wait, another store employee inquired about my status, efficiently checking me out. My attempt to save time through in-store pick-up resulted in unnecessary frustration. Contrasting this experience, my recent visit to Home Depot for a pick-up involved three attentive staff members who promptly assisted me, ensuring a quick and satisfactory transaction. The lack of prompt service and indifferent attitude from customer service staff left me dissatisfied with the overall experience.

Hello, I understand your frustration with the website and appreciate you sharing your experience. It's important to convey constructive feedback to improve user satisfaction. I will make sure to pass along your thoughts for consideration. Thank you for taking the time to provide your input.

Subject: Issue with Rebate Process at Lowes Store #[redacted] in Columbus, OH I recently made a purchase at Lowes for a fence installation after a presentation by salesman Jacob Hodgson at the Easton-Columbus store #[redacted]. Despite using my American Express card for the transaction due to the inactivity of my Lowes card, I encountered issues with the rebate process promised by the salesman. After multiple attempts to secure the rebate, including unfulfilled promises by Jacob Hodgson, I have not made any progress. The rebate was initially denied for the purchase being below $[redacted] and then later for being submitted past the deadline. Despite numerous attempts to follow up, I have had no success in resolving this matter. I now request that Customer Care at Lowes gets involved as direct communication with the store's manager or Jacob Hodgson has not yielded any results. Purchase details: Date: 6/21/18 Customer: Daniel Kokenge Address: [redacted] Tamarack Court N, Columbus, OH [redacted] Contact: [redacted] Email: [redacted]

I bought a protection plan for my ice maker and I am struggling to get it repaired. Here is a timeline of my interactions with the customer service. On 11/6, I called [redacted] to report the issue and was directed to contact the service provider, Tanstel. By 12/13, after multiple calls and false promises, I have yet to get a resolution. The lack of coordination and communication among agents is frustrating. I am disappointed with the service and plan to share my experience on social media and file complaints. All I want is my ice maker fixed promptly. Any advice on how to proceed would be appreciated. Thank you. - Elizabeth E.

We recently bought a range and microwave for around $[redacted] at Lowe's. When we visited the store, we found several sales associates who didn't acknowledge us even after waiting for half an hour. Despite being in plain sight, no one greeted us or assured us that we would be attended to. Disappointed by this lack of customer service, we decided to make our purchase at Home Depot instead. We were hoping for a simple greeting or acknowledgment of our presence to feel valued as customers. It's a shame that we had this experience at OUR store on Craig and Jones in Las Vegas. Just wanted to share our feedback with you.

As a new customer, we bought a washing machine at Lowe's with a new credit card for a Sunday delivery. Unfortunately, a payment issue led to the delivery being canceled without receiving help. Despite speaking with several representatives, the problem persisted until we spoke with Johnnie in-store. His quick resolution and attentive assistance were greatly appreciated. Prior to his help, the situation was frustrating, with conflicting information causing confusion. The dedication and problem-solving skills displayed by Johnnie and his supervisor Angel positively impacted our experience. The initial communication breakdown was disheartening, but thanks to the store staff's efforts, we felt valued and understood, making us reconsider shopping at Lowe's in the future.

Hello, I recently purchased a pair of Kobalt Impact Gloves in size Medium from my local store. Unfortunately, after having them for less than an hour, the fingers ripped. When I tried to return them, the store refused and directed me to contact customer service. I work in loading windows, so this experience was frustrating. I suspect the gloves may have been altered because this has never happened to me before. I was only seeking a replacement, but the front desk lady was rude to me. Although I don't know her name, the store is located in Edwardsville, PA. Can you please assist me with this issue? Thank you.

I purchased an electric fireplace online expecting it on Nov 30, but the delivery date changed twice without notification. Finally arriving on Dec 16, the box was damaged with footprints on top. Upon opening, I found a broken board in the base. After reporting it, they scheduled a new delivery for Dec 18 but failed to notify me of the time as promised. Frustrated with repeated delays and cancellations, I am now being asked to wait for pickup before receiving a refund. This experience has been very disappointing, particularly with Christmas approaching. I hope to get a refund soon and will take my business elsewhere in the future.

In the laundry alcove where our washer and dryer have been for 15 years, the installation process was a total disaster. The technicians mistakenly installed the washer first instead of the gas dryer, causing a slew of issues. They didn't have the necessary tools, made a mess of the water lines, and mishandled the installation, leaving both appliances out of place and unfinished. I had to leave work early to correct their errors, buy additional materials, and complete the installation myself. It's shocking that these technicians lack basic knowledge about gas and electric dryers, bringing into question their competency and the company's quality of service. I opted for Lowe's for better customer service and now regret my decision. I expect compensation for my wasted time and the materials I had to purchase. The delivery took place on 12/17/[redacted] in Windsor, CA, and can be referenced by [redacted].

I placed an order online for new appliances (order #[redacted]02) and received an email from Lowe's stating that my delivery would be today, December 19th. I made arrangements, took time off work, and prepared for the delivery. However, after waiting all morning, I was informed that the appliances had not even been received by the store. When I inquired further, the store and the customer service hotline failed to provide me with concrete information, attributing the lack of updates to the online ordering system. This experience has left me frustrated and disappointed. Having to take additional time off work due to issues with their tracking system is unacceptable. As a result, I have decided to cease my patronage of Lowe's.

I was searching for a Shark Ion Rocket vacuum, model number IR101, at the Boardman Ohio location, but it was not available. I checked another store at [redacted] Niles Cortland Rd SE, Warren OH, where it showed 2 in stock. Upon arrival, I was directed to the appliance section for assistance. I inquired about the Shark IR101, and I was informed that only the floor model was available, contradicting the stock information. After some back and forth with the service desk to locate the item using the product number [redacted], I was initially told it was out of stock. However, after placing an online order for $[redacted] from the same location, I quickly received an email stating it was ready for pick up. Upon returning, I was able to collect the vacuum. It appears there might be discrepancies in inventory management or perhaps additional training is necessary for the staff. Thank you. - RS