I bought ** linear feet of Foss Indoor*Outdoor carpet ********* and it has already tota...

GetHuman1372024's customer service issue with Lowe's from October 2018

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The issue in GetHuman1372024's own words
I bought ** linear feet of Foss Indoor*Outdoor carpet ********* and it has already totally disintegrated. The green pile has turned to dust, and all that is left is the black rubber backing. The manufacturer in Foss in NH. Their guarantee is for * year with less than **% loss of pile. The installation was close to $***, so I do not want to have pay $****to pull it up and spend another $*** to have it reinstalled. It gets no foot traffic, and exposed to the South morning and midday sun only. The indoor*outdoor carpet at my Wyoming home has lasted ** years and still looks good. This is a defective product, and should not be sold at Lowes. I would just like to get a full refund and let it rot in place rather than replacing it. Thank you....John Scott Roden
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Lowe's

Customer service issue
Reported by GetHuman1372024
Oct 18th, 2018 - a mon ago
I have an issue with Lowe's too
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Seen by 2 customers so far
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Timeline
GetHuman1372024 started working on this issue
Oct 18th 9:14pm