We want a ceiling fan installed which we purchased from Lowe’s and purchased the instal...

GetHuman657766's customer service issue with Lowe's from August 2018

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The issue in GetHuman657766's own words
We want a ceiling fan installed which we purchased from Lowe’s and purchased the installation. We went through Lowe’s installation process and waited patiently. First there was a delay because the installer was on vacation. The installer arrived this morning and saw how high the ceiling was and said no one informed him of this. He has vertigo and is not to be higher than on a six foot high ladder. Our cantilevered ceiling is twelve to fourteen feet high and we had informed Lowe’s installation services. *We want this installed immediately. It is very hot this summer and I can’t believe the delays Lowe’s has been throwing at us. This is very poor customer service. We started this process in late June and have followed every process that Lowe’s has requested.
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Lowe's

Customer service issue
Reported by GetHuman657766
Aug 8th, 2018 - a yr ago
I have an issue with Lowe's too
Not resolved
Seen by 6 customers so far
Similar issue to 149 others
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Timeline
GetHuman657766 started working on this issue
Aug 8th, 2018 5:56pm