Lowe's Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Lowe's customer service, archive #2. It includes a selection of 20 issue(s) reported August 4, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made an online order at Lowe's.com for store pickup at Lowe's of Columbus, OH (Store #[redacted]) with order #: [redacted]28. I received no confirmation email and my wife went to pick it up. On arrival, she found out the order had been canceled. Another employee mentioned they couldn't locate the windows I ordered, so they transferred it to the Dublin, OH store. We never received any notifications. Despite making a 30-minute trip, the order wasn't available. This lack of communication is disappointing. I hope Lowe's can offer some kind of refund or compensation for the inconvenience. My project will be delayed as we cannot make it to the Dublin store tonight. Improved customer service is expected from Lowe's, and I am let down by this experience.
Reported by GetHuman-ntww on शनिवार, ४ अगस्त २०१८, रात ११:३३ बजे
We purchased a ceiling fan from Lowe's and also paid for the installation service through them. We patiently went through the installation process, but encountered delays. The installer was initially on vacation, and upon arrival, realized that our ceiling was much higher than anticipated. Despite us notifying Lowe's installation services about our twelve to fourteen-foot high cantilevered ceiling, the installer couldn't proceed due to his vertigo limiting him to a six-foot ladder. The summer heat is making it urgent for us to have the fan installed, and we are frustrated by the various delays and miscommunications we have faced in this process. We initiated this installation in late June and have diligently followed all of Lowe's procedures.
Reported by GetHuman657766 on बुधवार, ८ अगस्त २०१८, शाम ५:५६ बजे
I ordered the Captain's Fort playset at the end of May, expecting a 5-week delivery time. However, the scheduled delivery for 8/1/18 was delayed due to alleged weather issues, even though there was no rain on 8/1. After rescheduling for 8/7, the delivery truck broke down, causing further delays until 8/13. This has resulted in lost time and money from work and deprived my children of using the playset for weeks. Heartland is the delivery company, with payment made to Lowes for the purchase. The situation is disappointing and frustrating due to the lengthy delay and impact it has had on my family.
Reported by GetHuman-meburt on गुरूवार, ९ अगस्त २०१८, रात १२:१३ बजे
Hello, I wanted to share my recent experience with Lowe's regarding our online appliance purchase. The entire process turned out to be quite unprofessional. We faced challenges with multiple calls to different Lowe's stores as our appliances seemed to be shipping from various locations. Despite confirming our purchase, we were informed later that our stove was on backorder. Our delivery on Saturday only included the microwave and fridge, missing the dishwasher. After a visit to the store, we eventually found the dishwasher labeled with our name in the back. However, when discussing the stove, the assistance we received was less than satisfactory. Additionally, the fridge we bought with an open-box discount surprisingly had noticeable dents. This whole experience left us disappointed, leading us to purchase the stove elsewhere. We are hopeful for improved customer service for others in the future. I have also contacted [redacted] and look forward to your response. Thank you, K. Fracasso and D. Mueller
Reported by GetHuman-kayceef on रविवार, १२ अगस्त २०१८, रात ९:३२ बजे
I wanted to bring to your attention an issue I encountered with the services at your Champaign, IL store. I visited the store multiple times to choose window treatments for my new home. I scheduled a home measurement appointment to have the selected blinds installed by your technician. The technician visited my home over a week ago for measurements, but since then, I have not received any updates from the store. After reaching out to the store, I was informed that there were measurement issues, but it has been over a week with no further communication. Despite multiple attempts to contact the technician and the store, I have not received any return calls. Feeling unappreciated, I have decided to take my business elsewhere. I was prepared to make a significant purchase at your store, and I am disappointed by the lack of interest shown. As a long-time Lowes customer, I am unsure if I will continue to patronize the store after this experience. I felt it was important to share my feedback in hopes that it will be addressed. Thank you. Tim D.
Reported by GetHuman-timdegar on रविवार, १२ अगस्त २०१८, रात १०:२१ बजे
I engaged Gallatin Tn Lowes on June 9th for a deck and fence installation. The process has been incredibly frustrating. After numerous delays, only the fence was installed, leaving the deck materials blocking my driveway. The lack of communication and organization is abysmal. Despite being promised a speedy installation initially, we are now well into August without a deck. The excuses and mix-ups with contractors have been constant, with no proactive communication from Lowe's employees. Even after multiple attempts to address the issues, the same cycle continues. The most recent delivery was incomplete, and the refund process for missing items has been unsatisfactory. It seems like incompetence or even deliberate mishandling of the project. I am thoroughly disappointed and feel mistreated as a paying customer. A resolution and explanation from someone competent at Lowe's would be appreciated. - Bonnie Hill
Reported by GetHuman994812 on बुधवार, १५ अगस्त २०१८, दोपहर ३:०१ बजे
I recently bought a refrigerator from Lowe’s a month ago, and it was delivered last Wednesday at 8 pm. Although the new refrigerator was brought in, the delivery team refused to take the old one when they saw it wasn't coming with them. Additionally, they mentioned they couldn't handle the copper connection for the freezer, leaving me to resolve the issue myself at Home Depot. This experience was disappointing as the delivery team showed up at 8 pm but couldn't set up the new refrigerator. Knowing this, I would have chosen to shop at Home Depot from the start where I could have saved almost $[redacted] on the same fridge.
Reported by GetHuman1012054 on रविवार, १९ अगस्त २०१८, रात ९:४१ बजे
As a longstanding customer of over 10 years, I am extremely displeased with the return policy of Loews. Despite my efforts to return electrical items without a receipt for store credit, I have faced challenges with store visits, customer service calls, and unresponsive helplines. Seeking help from corporate twice and now planning to send a detailed complaint letter to CEO Marvin R. Ellison to address the inefficiencies within the organization. The company's focus on useless titles rather than customer service is alarming, leading to a significant number of unresolved complaints. It is imperative for management to understand that customer satisfaction should be a top priority. I intend to share my concerns on social media to shed light on the inadequate customer service at Loews. Please disregard the mention of the website and note that I can be reached at [redacted] for further communication. I will be drafting the letter to Mr. Ellison promptly to express my disappointment and advocate for better customer care.
Reported by GetHuman1027851 on गुरूवार, २३ अगस्त २०१८, दोपहर ४:२३ बजे
In early August [redacted], my household purchased a new Frigidaire Gallery from Lowes. The delivery was prompt after a helpful sales associate assisted us. However, upon inspection, we found scratches, loose handle, non-functional ice machine, and absence of a Product Manual in the supposedly "brand new" refrigerator that cost over $2,[redacted]. Despite contacting Lowes, we received a replacement refrigerator on 8/23/18. Upon comparing the original with the replacement, significant differences were apparent. The replacement came with protective film, separate shelving requiring assembly, styrofoam protection, a Product Manual, and an extra shelf, none of which the original unit had. While grateful for Lowes' response, I am disappointed by the initial subpar product. I am concerned that future orders may face similar issues. I seek compensation for the misleading delivery of a substandard item and the time wasted in resolving the matter.
Reported by GetHuman-wdalesio on गुरूवार, २३ अगस्त २०१८, शाम ५:४४ बजे
I recently decided to have storm doors installed on my apartment in Avon Park, Florida. On 4/16/18, I visited Lowe's in Sebring and paid $35 for measurements. After some back and forth with incorrect measurements, delays, and wrong doors being sent, I finally paid $1,[redacted].08 for two storm doors on 5/21/18, including installation. However, the installation company stated they are too busy to install them until 10/1/18, making it a total of six months since the process began. I talked with the store manager multiple times, expressing my frustration and disappointment with the lengthy delays. Despite being promised prioritized installation by 8/31/18, it seems unlikely. The whole situation has left me dissatisfied, considering the long wait for the doors and installation.
Reported by GetHuman-elbapesq on शुक्रवार, २४ अगस्त २०१८, दोपहर ४:०४ बजे
I require assistance with my order of 15 shutters from Lowe's placed on 5/26/[redacted]. Originally promised installation within 4-6 weeks, it's now 8/30/[redacted] and 4 windows are still missing. On 7/17/[redacted], only 5 shutters were installed; 3 arched and 4 boxes went missing. On 8/16/[redacted], 3 arched were installed but 4 boxes were still missing. Despite promises, the installer didn't show up on 8/29/[redacted]. I was called on 8/30/[redacted] but given another appointment on 9/4. The lack of coordination, management, and oversight is frustrating; it's been 14 weeks since payment. Debra offered me another appointment, but I'm doubtful. I need your immediate help to resolve this ongoing issue. Frustrated, Thoai
Reported by GetHuman1058020 on गुरूवार, ३० अगस्त २०१८, रात ११:२० बजे
As long-time customers of Lowes, my family and I have had mostly positive experiences until recently. We purchased Ironcraft black aluminum fencing for our lake home near Camden, SC, but encountered several issues. The sections did not fit the posts as demonstrated in the YouTube video, and we had to buy screws separately. Additionally, the gate was missing the locking mechanism, so we had to improvise with another lock. Despite facing these challenges, the staff at Lowes in Camden on September 1, [redacted], were incredibly helpful. As someone skilled in home remodeling, I found the quality of the fencing disappointing. We had to modify the sections and posts significantly to make them work. Although the fence and gate now look good, the overall experience was frustrating. I hope Lowes can address these quality issues to prevent others from facing similar difficulties in the future. Thank you, Bill Seidel
Reported by GetHuman1091583 on बुधवार, ५ सितम्बर २०१८, रात ८:१८ बजे
I ordered a fire pit through my MyLowes account online and paid partially with gift cards ($75). The inventory checker showed 1 in stock at my local store. About an hour later, I received a call from the store stating that the only one they have is the display model and asked if I would like that. I inquired about a discount for the display model but was informed I needed to speak to a manager when picking up. Deciding against this, I informed the clerk that I would purchase from another store, and she agreed to cancel my order. Shortly after, I was told I needed to pick up a reissued gift card due to the partial payment with gift cards. I requested to have the original gift cards reinstated with the original balance, but was told it was impossible. This process is very inconvenient. I'm frustrated by the need to drive 20 minutes to pick up a refunded gift card for an item that was never purchased and then have to drive 30 minutes to buy the item I wanted from another location. I have been a loyal customer, spending a lot of money at your store recently for my new home projects. This experience has left me dissatisfied, and I may have to switch to Home Depot for better customer service.
Reported by GetHuman-marcthe on गुरूवार, १३ सितम्बर २०१८, सुबह ५:२६ बजे
I purchased a Special Order stove on September 4, [redacted], scheduled for delivery on September 20, [redacted]. Despite no specified time, I arranged my plans accordingly. On the actual delivery day, after waiting, I received a call at 2:33 p.m. informing me the truck had broken down and the delivery would be postponed to the next day. Disappointed, I waited the whole next day without any updates. When I contacted the store at 5:16 p.m., frustrations peaked. The Zone Manager, JEFF, mentioned that the employee, TOM, tried calling me twice with no success. However, upon clarification, it was revealed that he had the wrong number. The lack of communication and delays left me extremely upset. With no resolution on the weekend and the Store Manager, BRIAN DAVIS, unavailable till Monday, the inconvenience continues. I feel undervalued despite being a loyal customer for over 11 years, and the situation remains unresolved.
Reported by GetHuman-melodiee on शुक्रवार, २१ सितम्बर २०१८, रात १०:४७ बजे
I recently bought $4,[redacted].00 worth of Pergo flooring from you, which is almost the same amount I purchased last year. I had arranged for the delivery on Saturday, October 13th, specifically requesting that day as both my fiancé and I work day shifts. However, this morning, they informed her that the flooring would be dropped off between 8:30 and 10:30, resulting in her having to take half a day off work. I am disappointed with how this was coordinated. Despite my substantial purchase, I was still charged $65 for delivery. This experience has made me reconsider choosing Lowes for new kitchen cabinets. It seems there was no consideration for people's schedules. Thank you, Thomas B. from Albion, PA.
Reported by GetHuman1241351 on सोमवार, १ अक्टूबर २०१८, दोपहर ४:२३ बजे
Dear Lows Rebate Center, I recently made two pain purchases at Lows store [redacted] with the promise of a rebate which was printed on the sales receipt. Despite timely filing of the required paperwork online, both rebate requests were returned without the rebate. I contacted your rebate center and was assured the issue would be resolved, yet I have not received the rebates. If the rebate is not received by October 19th, I will take further steps to address this matter. I appreciate your prompt attention to this issue to avoid any potential legal and public repercussions. Thank you, A. J. Attar
Reported by GetHuman-ajimmy on गुरूवार, ११ अक्टूबर २०१८, रात ९:०६ बजे
Dear Lowes, I recently encountered difficulty with store returns without a receipt. While I understand the need to prevent fraud, as one of the chief engineers overseeing a major project at Texas A&M's Century Square in College Station, I assure you of my authenticity and significant patronage. Given my role in managing a large team and numerous subcontractors, it is common for me to handle purchases daily. Occasionally, returns are necessary due to mismatches or excess items. Regrettably, receipt retention is challenging in our line of work, where bids operate as comprehensive transactions. Despite the importance of your anti-fraud measures, I respectfully request to be removed from any restrictions. I value my longstanding loyalty to Lowes and wish to maintain a fruitful relationship by facilitating exchanges for relevant products. I anticipate a prompt resolution to this matter, considering my standing as a vital link between your store and extensive property developments. Your cooperation is greatly appreciated. Best regards, Jesse
Reported by GetHuman-cademors on रविवार, १४ अक्टूबर २०१८, रात १:५१ बजे
Subject: Urgent Feedback on Recent Service Experience Dear Lowe's Customer Service Team, I am reaching out to address the disappointing service I have encountered recently. On September 5th, I purchased a storm door from your Gaithersburg store and arranged for an installer to come and take measurements. Unfortunately, there was a significant lack of communication as I did not receive any updates for over two weeks. Despite reaching out to both customer service and managers multiple times, I was only informed of the measurements being completed around September 20th without prior notice. Having visited the store on September 25th to finalize the purchase, I am now left waiting as it is already October 15th with no word on scheduling the installation of my storm door. Considering the circumstances, I am contemplating canceling the entire transaction. I have been a loyal customer, having purchased windows and a balcony door from Lowe's without issues in the past. Regrettably, the current level of service I am receiving falls short of the excellent standards I have experienced previously. Thank you for your attention to this matter. Warm regards, T. D. [redacted] Chadburn Pl. Montgomery Village, Md. [redacted]
Reported by GetHuman-dumast on सोमवार, १५ अक्टूबर २०१८, दोपहर ४:०८ बजे
We own nine rental properties and recently conducted major work on them due to code inspections. We used to be happy with Lowe's, where my husband receives a military discount, but our recent experiences have been disappointing. Despite our significant monthly spending, the staff's discriminatory behavior towards us has made us feel unwelcome. We are considering taking our business to Home Depot, despite the slightly lower discount, as we have been repeatedly asked for identification even though they should recognize us as immediate family under military policy. This situation is unacceptable. Look up our phone number [redacted] to identify the lost customer. A review of the sales records and better training for the staff is necessary.
Reported by GetHuman-gowermj on बुधवार, १७ अक्टूबर २०१८, सुबह ६:१६ बजे
I placed my original order, Item #[redacted], on Oct. 14. However, I received an email from Lowe's on Oct. 16 stating that the delivery time was scheduled for December [redacted]. After contacting Lowe's, I learned that the item is not in stock in my area. I am puzzled why I could order an item that was not available. This caused me to miss out on purchasing a different model during a sale. I initially tried to order the item on sale starting October 1, but it was not available on Lowes.com until Oct. 14 due to my local store's stock. Despite contacting customer service, I was informed they would not ship from another store. Now, having placed the order, I am told the item is unavailable in my area. Could you please locate Item #[redacted] in one of your stores? If found, I would like to cancel the other order for the unwanted model.
Reported by GetHuman1367060 on गुरूवार, १८ अक्टूबर २०१८, रात १२:२५ बजे

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