Hi, my name is Donald Fey and this text is regarding my online order number: *********. This is a customer service complaint. I received two emails that the toilets in my order were ready to be picked up. I called customer service on Wednesday, May **, to inquire about arrival of the shower door that was also on my order* they told me that it was being delivered to My Store (*****) that very day. I don’t have a truck, so I made arrangements with a friend to help me pick them up on Sa****ay the **th. When we arrived at the store, I was helped by a young man named Jacob. After over a half hour of searching, I was told that the toilets could not be found, and that the shower door was “thought” to be not yet delivered (Jacob didn’t seem to understand the wording on the order status, but he did check with others who also didn’t know). My friend then offered to help me again another day when the items cannot be located, so we left the store. At no time during the multiple conversations we had with Jacob did he apologize for the confusion and waste of our time. I am very anno*** and disappointed with Lowe’s right now, and in retrospect, I realize I should have asked to speak to the on-duty manager. I now have to impose on my friend again and make another trip to the store to retrieve my order. I feel this was extremely poor customer service. At this point, I would like them to deliver the items to my home. Thank you.
I trust that Lowe's will make this right and come up with a resolution that is fair.