Contract ******* was established and signed *-**-**** to build front porch using ***% L...

GetHuman-dianet's customer service issue with Lowe's from May 2018

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Contract ******* was established and signed *-**-**** to build front porch using ***% Lowe's supplied materials and installation. Lowe's store * **** Johnson City Tennessee. Installation was performed in August*September ****. Contacted local location with phone and email to *****@***.com. beginning late April ****. Have not heard resolution and wanted to forward issue to establish formal trouble ticket.**Trex material composite planks have separated from base and supports. Boards have "bowed" outward causing fasteners to loosen and*or pop out. Becoming worse allowing for leaves*debris to seep between frame and side of structure. Also if continued, large section will separate causing more damage to structure. Not sure if fastener*installation quality issue or material defect.**Would like someone to evaluate and repair sections with like for like materials.
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Customer service issue
Reported by GetHuman-dianet
May 18th, 2018 - 10 mons ago
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GetHuman-dianet started working on this issue
May 18th, 2018 1:14pm
GetHuman-dianet confirmed the issue is fixed. Hooray!
May 18th, 2018 4:52pm