I got a bracelet in barcelona as a gift, it was small in my hand, i went ti Louis Vuitt...

GetHuman-tonytoum's customer service issue with Louis Vuitton from July 2018

Help with my Louis Vuitton issue
The issue in GetHuman-tonytoum's own words
To change the size of the gifted bracelet ... I got a bracelet in barcelona as a gift, it was small in my hand, i went ti Louis Vuitton in Lebanon and they said i cannot exchange it by a bigger one, because as per the terms its not allowed in the Middle East, as a customer im so disappointed to have such an issue with such high end brand, this is not acceptable and it doesn’t reflect a well customer service. I need a solution, thank you.
That i cannot exchange in Lebanon for some reasons.*Why is it Louis Vuitton standards is worldwide or because it’s a franchise it’s allowed to have an private franchise policy ? With all respect its Ridiculous
By changing the bracelet in Lebanon and not to travel to change it’s nonsense.
Im buying product so either im good or bad it doesn’t matter,there should be a excellent and professional service infront of the money im paying for a product
I called Lebanon branch and it wasn’t possible
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Louis Vuitton

Bracelet
Customer service issue
Reported by GetHuman-tonytoum
Jul 29th, 2018 - 9 mons ago
I have an issue with Louis Vuitton too
Fixed
Seen by 12 customers so far
Similar issue to 10 others
0 customers following this
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Timeline
GetHuman-tonytoum started working on this issue
Jul 29th, 2018 10:42pm
GetHuman-tonytoum indicated the issue is not fixed yet.
Jul 30th, 2018 1:27am
GetHuman-tonytoum indicated the issue is not fixed yet.
Jul 30th, 2018 1:34am
GetHuman-tonytoum indicated the issue is not fixed yet.
Jul 30th, 2018 1:34am
GetHuman-tonytoum indicated the issue is not fixed yet.
Jul 31st, 2018 11:07pm