I wanted a refund on my order nvo*********, not an exchange. Just received email my ke...

GetHuman720411's customer service issue with Louis Vuitton from May 2018

Help with my Louis Vuitton issue
The issue in GetHuman720411's own words
Return and get a refund ... I wanted a refund on my order nvo*********, not an exchange. Just received email my key pouch has been shipped. I specifically wrote on the return slip to refund it. I do not want a replacement. I also called LV and the rep stated it is documented as a return.
They are exchanging it, not returning it like I requested
Refund please not exchange the piece
I have many pieces from Key pouches to luggage's and I love Louis Vuitton!
I have an issue with Louis Vuitton too
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Louis Vuitton

Key Pouch product ID M*****
Customer service issue
Reported by GetHuman720411
May 26th, 2018 - 6 mons ago
I have an issue with Louis Vuitton too
Fixed
Seen by 14 customers so far
Similar issue to 634 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman720411 started working on this issue
May 26th 12:24pm
GetHuman720411 indicated the issue is not fixed yet.
May 26th 12:25pm