I am trying to use a Lord & Taylor gift card which has a $*** balance on it to make an...

GetHuman-mannh's customer service issue with Lord & Taylor from October 2018

Help with my Lord & Taylor issue
The issue in GetHuman-mannh's own words
I am trying to use a Lord & Taylor gift card which has a $*** balance on it to make an online purchase. When I put in the number it keeps telling me to add a credit card - I spoke to your online help who told me I can't use a gift card to make purchases on line - yet you have a space for adding gift cards for payment. She then told me that the number I added doesn't exist yet when I check the gift card number online it says $*** balance - this is beyond frustrating can you help me place an order using this card?
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Lord & Taylor

Customer service issue
Reported by GetHuman-mannh
Oct 19th, 2018 - 25d ago
I have an issue with Lord & Taylor too
Fixed
Seen by 8 customers so far
Similar issue to 61 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)
Timeline
GetHuman-mannh started working on this issue
Oct 19th 7:01pm
GetHuman-mannh confirmed the issue is fixed. Hooray!
Oct 19th 7:01pm