Need help on an RMA!

GetHuman863311's customer service issue with Lord & Taylor from July 2018

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The issue in GetHuman863311's own words
Get Lord and Taylor to issue me an RMA number, so Ican return the shirt that is too small. ... Order*********** came in box without any paperwork. I need to return the item. It was a shoprunner and PayPal order.I need an RMA number to put inside the box to return the item. I have a shoprunner return ship form already printed.
I spoke with two different people from Customer Service . They only sent me a shipping form in my email. I was unable to make them understand what I needed was the RMAform that should have been in the box I received with the order, but was notincluded
Email me an RMA for order ***********
A long time
*calls to customer service. Very difficult to understand the English of the people I spoke with.
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Lord & Taylor

Returns
Customer service issue
Reported by GetHuman863311
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 17 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman863311 started working on this issue
Jul 9th, 2018 4:39pm
GetHuman863311 indicated the issue is not fixed yet.
Jul 9th, 2018 5:44pm
GetHuman863311 indicated the issue is not fixed yet.
Jul 9th, 2018 5:52pm