Is a savings pass required if you have the black card? I am being told the discount wi...

GetHuman-dlivolsi's customer service issue with Lord & Taylor from July 2018

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The issue in GetHuman-dlivolsi's own words
Is a savings pass required if you have the black card? I am being told the discount will no longer come off unless I present the pass at the time of purchase.
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Lord & Taylor

Customer service issue
Reported by GetHuman-dlivolsi
Jul 6th, 2018 - a yr ago
I have an issue with Lord & Taylor too
Fixed
Seen by 10 customers so far
Similar issue to 16 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-dlivolsi started working on this issue
Jul 6th, 2018 9:07pm
GetHuman-dlivolsi indicated the issue is not fixed yet.
Jul 7th, 2018 10:16pm
GetHuman-dlivolsi indicated the issue is not fixed yet.
Jul 7th, 2018 10:17pm
GetHuman-dlivolsi indicated the issue is not fixed yet.
Jul 7th, 2018 10:18pm
GetHuman-dlivolsi indicated the issue is not fixed yet.
Jul 9th, 2018 10:12pm