I need help to 'unbrick' Logitech G - Orion Red keyboard

GetHuman-colmvand's customer service issue with Logitech.com from July 2018

77 views | 8 similar | 0 following
Help with my Logitech.com issue
Did that get it fixed?
Waiting to see if GetHuman-colmvand fixed the issue with our suggestion.
The issue in GetHuman-colmvand's own words
I was trying to update the keyboard firmware but then I accidentally 'bricked' the keyboard. I basically need help from Logitech to 'UNBRICK' this keyboard. ... Regarding: Logitech Orion Red Gaming Keyboard**My keyboard has been 'bricked' due to an attempted firmware update. Consequently, the keyboard is totally unresponsive with the exception of the Logitech logo flashing continuously on the keyboard.**I need specific instructions to 'UNBRICK' a G - Orion Red gaming keyboard. This is a wired USB keyboard and not a wireless device. I have already tried the instructions previously provided by a tech support rep at Logitech but her*his instructions were referring to a wireless device, nothing related to the wired G - Orion Red USB keyboard. Unfortunately, it's impossible to get through to the live chat and would like to be put through to the live chat if possible. I would like help from Logitech in order to 'unbrick' my keyboard, that is request specific instructions or a remote support session via TeamViewer in order to unbrick the keyboard.**I would be so grateful if someone were to provide me with assistance on this matter. All I need is to 'unbrick' this keyboard but nobody seems to understand that. I have been waiting for days now and Logitech support is taking sooooo loooong. I love Logitech products, I also own a Logitech wireless gaming mouse and one of their top-end HD webcams but if technical support takes this long I will certainly think twice about buying their products in future as I can't seem to actually speak or communicate with a human.**Thanks in advance,
The female rep who responded to my support request thinks that the Logitech Orion Red keyboard is a wireless mouse with a 'receiver' but the fact of the matter is that it's a USB wired keyboard.
I insist on a Logitech support representative remotely connecting to my PC via TeamViewer to resolve the issue or provide specific proper instructions to 'UNBRICK' the G - Orion Red gaming keyboard
I only buy Logitech peripheral devices so I hope Logitech doesn't disappoint me with this matter.
I have tried an unbrick tool by Logitech but that doesn't work at all and it's impossible to speak to a support representative on live chat (it's always closed)
How GetHuman-colmvand fixed the problem

We are waiting for GetHuman-colmvand to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Logitech.com's attention and get better help faster. Tap below to get started.
Having Logitech.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-colmvand fixes it.
This email address isn't valid

Logitech.com

Logitech G - Orion Red Gaming Keyboard
Customer service issue
Reported by GetHuman-colmvand
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 77 customers so far
Similar issue to 8 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-colmvand started working on this issue
Jul 6th, 2018 2:44pm
GetHuman-colmvand shared this issue with others over email
Jul 6th, 2018 2:46pm
GetHuman-colmvand indicated the issue is not fixed yet.
Jul 6th, 2018 2:54pm
GetHuman-colmvand shared this issue with others over email
Jul 6th, 2018 4:35pm
GetHuman-colmvand shared this issue with others over email
Jul 6th, 2018 4:35pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians