I am connected to an HP EliteBook. While attempting to join skype meetings, my Jabra he...

GetHuman4494895's Technical support issue with Lockheed Martin from March 2020

Help with my Lockheed Martin issue
The issue in GetHuman4494895's own words
utilize the headset instead of my cell phone ... I am connected to an HP EliteBook. While attempting to join skype meetings, my Jabra headset does not work. I cannot hear them, they cannot hear me. I have it connected to the laptop lite directly, not to the docking station. **We had to elevate the problem. The response was quick! I was very impressed. He found the issue on my laptop lite and not the remote session. He found my settings buried within the computer and fixed my headset issue.

GetHuman4494895 did not yet indicate what Lockheed Martin should do to make this right.

How GetHuman4494895 fixed the problem
I called the help desk. Turns out, people could hear me, but I couldn't hear them. Matt tried everything he could and was very nice. End result: I ordered a new headset.
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Lockheed Martin

Jabra headset
Technical support issue
Reported by GetHuman4494895
Mar 19th, 2020 - 7 months ago
Fixed
GetHuman4494895 shared how to fix
Seen by 5 customers so far
Similar issue to 17 others
0 customers following this
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Timeline

GetHuman4494895 started working on this issue
Mar 19th 9:03pm
GetHuman4494895 confirmed the issue is fixed. Hooray!
Mar 23rd 2:28pm