I had something very serious happened to my account, which is identity fraud. I receive...

GetHuman-jwoodhou's customer service issue with LloydsTSB from June 2018

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The issue in GetHuman-jwoodhou's own words
I had something very serious happened to my account, which is identity fraud. I received a VERY STRANGE phone call regarding o* and I suppossedly ordered an iphone *, I said no I know nothing about it, and I said please cancel it and do not contact me again (I knew it was suspicious) so straight away I made my way to o* in town and told them what happened. By a matter of chance I decided to walk into lloyds and ask for my balance and I nearly fainted, my heart just sank when I found out. I am annoyed with lloyds that ** foreign payments had been authorised without question!!! and also a loan was authorised without even my signature so that is pretty poor security (that is what people are saying to me, as at what I had told them what happened)
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LloydsTSB

Customer service issue
Reported by GetHuman-jwoodhou
Jun 12th, 2018 - 9 mons ago
I have an issue with LloydsTSB too
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Seen by 2 customers so far
Similar issue to 9 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-jwoodhou started working on this issue
Jun 12th, 2018 8:43pm
GetHuman-jwoodhou indicated the issue is not fixed yet.
Jun 12th, 2018 8:45pm