I purchased two rooms of carpet cleaning from Green Cleaning Solutions. The owner and...

GetHuman4751248's Refund issue with LivingSocial from May 2020

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The issue in GetHuman4751248's own words
I purchased two rooms of carpet cleaning from Green Cleaning Solutions. The owner and one of his reps came to my home where I reside alone and have no pets. My carpets are in good shape but the cleaning was much less than desirable. There are still stains and it is obvious they only used hot water on my carpets as there was absolutely NO chemical scent and the carpets dried within * hours and dried with a hard crunchy feel. I tried to contact the owner and he has not responded. It is also obvious he did not use ANY cleaning agents in the water as he told me with Living Social he only gets half the purchase price and "that does not even pay for my chemicals". He then told me next time to NOT go through Living Social and just call him directly for the service. He further told me how SLOW business has been for him during COVID-** as people are just not booking his services. He told me he has gone from ** jobs a week to like *-*. I understand things are tough right now but I paid for carpets to be cleaned and I did NOT get cleaned carpets. for two rooms of *** sf it only took him about ** minutes with one room on the upstairs and the other room on the main level. I have a close friend in California who owns and operates his own carpet cleaning business and he is the one who told me what to look for and what I should have expected even down to drying time being between **-** hours and not just * hours if the carpets were actually cleaned with chemicals and water and he also told me the carpet would dry hard if there were NO chemicals used and that is exactly what happened. *I WANT A FULL REFUND AS I TRIED TO GIVE GREEN CLEANING SOLUTIONS an opportunity to right their wrong and provide the service I paid for but they will not respond to phone call or text message.

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LivingSocial

Refund issue
Reported by GetHuman4751248
May 1st, 2020 - 10 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 774 others
0 customers following this

Timeline

GetHuman4751248 started working on this issue
May 1st, 2020 3:55pm
GetHuman4751248 indicated the issue is not fixed yet.
May 1st, 2020 8:10pm