Hi my minimum payment is always £**.** per month and I ordered a sofa and a chair and r...

GetHuman1563782's Complaint issue with Littlewoods Catalogue from May 2021

Help with my Littlewoods Catalogue issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman1563782's own words
Hi my minimum payment is always £**.** per month and I ordered a sofa and a chair and received products damaged. The products were returned and my monthly payment should have went back to minimum payment ie £**.**. I paid £** in March and because littlewoods was charging me for sofa that was returned my account has went into arrears. I have phoned them numerous times and because I am not getting resolved I ask the caller to put me through to complaints department and am getting cut off and caller not contacting me back. I have ordered another sofa and won’t be here till June so I should be charged ** days after receiving item. I was charged £**.** late payment fee and that has been refunded. I need my payments to go back to normal.

GetHuman1563782 did not yet indicate what Littlewoods Catalogue should do to make this right.

How GetHuman1563782 fixed the problem

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How Do I Contact Littlewoods Catalogue Customer Support About a Fraudulent Charge?How Do I Return a Faulty Item to Littlewoods Catalogue?
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Littlewoods Catalogue

Complaint issue
Reported by GetHuman1563782
May 7th, 2021 - 3 months ago
Fixed
Seen by 10 customers so far
Similar issue to 853 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1563782 started working on this issue
May 7th 3:52pm
GetHuman1563782 confirmed the issue is fixed. Hooray!
May 7th 10:04pm

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