Can someone ring me & explain what is going on with my complaint. I used your Littlewoo...

GetHuman3559042's Complaint issue with Littlewoods Catalogue from September 2019

Help with my Littlewoods Catalogue issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3559042's own words
Can someone ring me & explain what is going on with my complaint. I used your Littlewoods complaint process on ****** & still nobody has contacted me. I'll not repeat all again here, instead you can check your complaint system with this ticket number that your system provided for me. ********

GetHuman3559042 did not yet indicate what Littlewoods Catalogue should do to make this right.

How GetHuman3559042 fixed the problem
After contacting GetHuman, Littlewoods replied to me using their internal message system. I responded by demanding that someone should ring me up to help deal with my issues. Yesterday someone called Nash rang & he got things sorted. I asked him to provide me with an email address for Littlewoods & he said that no email address is available to us customers. Instead we must use Littlewoods query system in our account section. I did use their system & was ignored for a week, before contacting GetHuman. I said that I found it weird that an online company doesn't provide an online email address. I also recorded the phone call so that I have evidence on what was agreed.
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Littlewoods Catalogue

Complaint issue
Reported by GetHuman3559042
Sep 9th, 2019 - a year ago
Fixed
GetHuman3559042 shared how to fix
Seen by 6 customers so far
Similar issue to 807 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3559042 started working on this issue
Sep 9th, 2019 3:52pm
GetHuman3559042 confirmed the issue is fixed. Hooray!
Sep 13th, 2019 1:25am

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