I made a Buy Now Pay Later purchase earlier in the year online, using a code I had rece...
GetHuman3369925's Complaint issue with Littlewoods Catalogue from August 2019
Help with my Littlewoods Catalogue issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3369925's own words
I made a Buy Now Pay Later purchase earlier in the year online, using a code I had received in the mail for £** credit when spending over a certain amount on BNPL. I phoned the following day to make a change to my order as an item wa sout of stock - after a ** minute phone call, I was assured that the credit would be manually applied to the account and that a note had been written on my account, as it was not my fault that the item was out of stock.**I phoned again a few weeks later as the £** had still not been credited to my account and was told that it would be applied in June.**It is now August and the adjustment has still not been made. I do not have another ** minutes spare to make a call regarding this for it to still not be resolved. Therefore, I would appreciate both a response and a resolution as soon as possible.**My name is Joanne Lewis and this is regarding account number ********
GetHuman3369925 did not yet indicate what Littlewoods Catalogue should do to make this right.
I have an issue with Littlewoods Catalogue too
How GetHuman3369925 fixed the problem
Tweet @littlewoodshelp with the problem. They can either help you directly or will you ask to DM and then send you a link to their live chat, along with a reference which allows the agent chatting to you to read the messages on Twitter, and saves you repeating the problem a second time
Please help with my Littlewoods Catalogue issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Littlewoods Catalogue customer problems.