Little Caesars Customer Service Issues

I ordered delivery through the Little Caesars app. The driver approached the door, but then left with the pizza without leaving it. Despite the doorbell ringing, I inside did not hear it. I contacted DoorDash as they handle the deliveries, and after being transferred to Little Caesars, I experienced a 27-minute wait on hold without any resolution. I left multiple messages but received no callback. I subsequently endured several more 27-minute holds on different occasions. Although $40.13 might not seem substantial, my disappointment lies in the lack of service for the amount paid. I had to physically go to the store and spend an additional $15.58 for pizza due to the failed delivery. I seek a refund, credit, or at the very least, acknowledgment of the issue I faced. Despite my family's appreciation for your pizza's value, the current situation has left me feeling frustrated and ignored.

I placed an order for pizza with specific delivery instructions to hand it to me at the front. Despite seeing the driver on the app, I didn't receive a call or the order. Later, the tracker indicated it was cancelled. I checked my card transactions and found I was still charged. I contacted Doordash, who said the refund had to come from Little Caesars. I've tried to reach out multiple times but haven't gotten any response. After numerous calls, long hold times, and leaving voicemails, I'm still without a refund. When I finally spoke to someone and requested the refund, I was disconnected. It's frustrating that my issue remains unresolved with no one seeming to address it.

I have been a loyal customer of the Little Caesars at [redacted] E Valencia in Rita Ranch, Tucson, Arizona for over 10 years. Recently, I have experienced a decline in the quality of service and products. The young staff lacks professionalism, resulting in burnt and unappetizing pizzas and breadsticks. Despite requesting light sauce due to dietary restrictions for my son who is battling cancer, this request is consistently ignored. As a former Little Caesars employee, I value the importance of customer service and product quality. Unfortunately, I now have to drive 8 miles to another location for a better experience, where the team is attentive, respectful, and produces food with pride. It is disappointing to have to travel such a distance when a closer location should meet these standards.

I would like a refund for the two items missing from my pizza order - two different flavors of two-liter bottles of soda. I have already spoken to the manager at Little Caesars, who assured me that it was the DoorDash driver's responsibility to deliver everything I ordered from the Little Caesars website today. Unfortunately, the driver failed to do so and even lied to me about it. This is the first and last time I want to experience this issue, so I kindly request that Little Caesars refund me for the two items that were missing from my order. Thank you.

I recently visited Little Caesars in Leitchfield, KY, for the third time this week. Unfortunately, I have consistently found that they never have anything "hot and ready" regardless of the time of day. Today, when I ordered a stuffed crust pizza and wanted to add the Crazy Bread and 2-liter meal, the manager informed me there were five orders ahead of mine and that I would have to wait. Frustrated by the ongoing lack of prepared items, I expressed my dissatisfaction. Last week, I experienced a long wait in the drive-thru while employees were outside smoking, and the lobby was closed. Despite remaining polite, the manager rudely refused my order and suggested I leave. This repeated poor service is disappointing, as the store frequently runs out of ingredients like marinara sauce for breadsticks. Additionally, the stuffed crust pizza I received was thin and did not hold the toppings well, making it unsatisfactory.

I am extremely dissatisfied with the customer service I experienced at the Miami Shores, FL location ([redacted] Biscayne Blvd) on 6/25/22. The cashier made a mistake with my order and was rude when I pointed it out. When I brought it up, four young ladies came to the front and began arguing with me, the customer. I had ordered stuffed crust but received thin crust, and I asked for cheesy stix but got pizza stix instead. They were too busy talking to each other to focus on getting the order right and insisted I pay for another pizza. The manager did nothing while his staff argued with me and offered no apology. This location urgently needs improvement! They are impolite, disrespectful, and require better training. Their behavior violates the service terms of "acting appropriately"! David Scrivano should be informed about the issues at this franchise, and I plan to lodge a complaint with the BBB. My attempts to contact the location by phone were fruitless as they hung up on me three times. I also tried the complaint line and was left waiting with no response.

I received another IRS letter informing me about the status of my IRS2GO Refund for this year. Unfortunately, the filing done by the person I trusted for my [redacted] Tax Season seems to have encountered some issues. I still have the original IRS letter and hope to resolve any necessary corrections for them to process the remainder of my tax return correctly. I am prepared with screenshots of all IRS2GO-related documents as requested by the IRS for verification before the August deadline mentioned in the letter. If necessary, I will dispute their actions. Moving forward, I have decided to file my income tax return through H&R Block E-Filing for the upcoming years.

I have visited Little Caesar's in Griffin twice in the last two weeks and have been very disappointed. The first time, I ordered through the drive-thru, but was told to come back in 15 minutes. Upon my return, they refused to give me my order without the receipt. The pizza I received was cold and barely cut, and the stuffed cheese bread was essentially uncooked dough. The second time, I ordered a pepperoni pizza, Italian cheese bread, and Crazy Combo. The pizza had 10 pepperonis which were overcooked and hard to cut, not to mention missing items. The breadsticks were also overdone and stale. When I attempted to contact the manager, I was informed that she was unavailable. I will not be returning and am contemplating leaving negative reviews on various online platforms.

On July 11th, I had just finished a 14-hour shift and felt too exhausted to cook, so I decided to order a pizza. I have been ordering from this pizza place for five years as I live across the street. The quality of the pizza is inconsistent - sometimes it's well-cooked, while other times the bottom is cold and doughy, requiring me to return it. This time, thinking a thin crust would be foolproof, I was surprised to find it doughy and wet in the middle. Despite this, I ate it since it was my only meal that day. Two hours later, I woke up vomiting and suffered severe stomach pain for two days, confirming I had food poisoning from the undercooked pizza. Although I typically wouldn't complain, this recurring issue and my recent illness due to their negligence compel me to voice my dissatisfaction. I've lodged two complaints already without any response from the restaurant.

My husband works at a Little Caesars store in Indianapolis, Indiana. I am concerned about a possible violation of the company's sick employee policy. He recently took a home COVID test which was negative, but he still feels unwell and went to work on July 20th, [redacted]. I advised him to stay home to avoid potentially spreading illness to customers and colleagues. I would appreciate it if someone could address this matter as I am unsure how to proceed.

I live only 2 minutes away from the Little Caesar pizza shop with store ID 01[redacted]5. The incident occurred last Saturday, July 23rd, at 5:10 pm MT, order #[redacted]. I explained that we do not consume pork or pepperoni and requested a new cheese pizza with clean utensils and a clean cutter. The staff member initially agreed politely. However, upon receiving my order shortly after, I was given a pizza from the warmer which did not meet my specifications. When I raised my concern, the manager refused to address the issue and the staff member insisted on a refund or threatened to involve the police. Feeling disappointed, I visited the alternate store located at [redacted] E [redacted] S in Salt Lake City, UT, where they accommodated my order correctly and displayed excellent customer service. Despite the distance from my residence, I plan to continue shopping at this location due to their exceptional service. I have been a loyal customer at the nearby store for years, along with my family and friends. However, after this unfortunate experience, we might reconsider continuing our patronage at the previous store. The way I was treated left me feeling embarrassed and disheartened.

I placed an online order at Little Caesars in Swainsboro, GA and received a confirmation receipt at 5:28 pm. I drove to the store, which is 20 minutes away, and arrived at 6:30 pm. I got an email at 6:30 pm saying my order was ready. However, after waiting in line for 10 minutes, I was informed my order was not ready as they just put my deep dish Hawaiian pizza in the oven. At 6:43 pm, I received another email that my order was ready, and I finally received it at 6:47 pm. When I got home, I discovered that the Hawaiian pizza had pepperoni all over it and only a few pieces of pineapple and ham. It seemed like they made a pepperoni deep dish pizza and tried to pass it off as Hawaiian. I have pictures to prove it. This experience was unacceptable, and I am very unhappy. I will inform others not to visit this store. It's frustrating when online orders are not fulfilled correctly.

On 10/17/[redacted], around 7:24 pm, I placed an online order for a large thin pepperoni pizza at [redacted] Yale SE [redacted]. The portal code given was [redacted]. Upon arrival, the pizza was not ready in the portal, and after a short wait, a young man informed me it would be ready soon. When I requested napkins and crushed pepper, he showed me they were out of stock. Upon inspecting the pizza, I noticed it was burnt around the edges and chose not to accept it. The young man mentioned the pizzas often come out like that and after some discussion, he prepared a new one which I accepted. When I asked for his name, he declined, indicating I was there to argue. Additionally, I was handed the pizza by another individual whose hands were not clean. It would be beneficial for the staff to receive proper customer service training in handling situations like these. I paid for my order with a credit card and did not intend to argue but simply receive the pizza I had ordered. Thanks, Diane M.

I have been a longtime patron at one of the Little Caesar's locations. Regrettably, there seems to be a lack of proper training for the staff that needs addressing. Upon my recent visit, I noticed a notable absence of customer greetings and a lack of engagement during my ordering process. Despite paying for extra toppings, my pizza arrived with no additional toppings. Furthermore, the pizza we received was not only missing toppings, but it also had an excess of salt, rendering it inedible. Disappointed by the quality and experience, we only managed to eat a few bites before disposing of the entire pizza. As a loyal customer, I believe it's essential to provide feedback to ensure improvements are made. It is imperative that employee training be reinforced to enhance customer satisfaction and avoid negative reviews.

I bought two pizzas and two orders of wings from Little Caesar. Unfortunately, one pizza was burnt, and one order of wings was overcooked, dry, and lacked garlic sauce. I've been attempting to contact customer service for two days now without any success. I have been on hold for 23 minutes, and no one has picked up the phone. I find it hard to believe that Little Caesar has such widespread customer service problems. I would appreciate a refund for the unsatisfactory pizza and wings.

I placed an online order, but when I arrived to pick it up, the staff claimed they had no record of it. After showing the email confirmation to a rude employee, she dismissively stated there was still no order and even if there was, they were out of pepperoni. No refund was offered despite having proof of payment. Unfortunately, I left without the pizza or a refund. I am extremely disappointed with this store's service and will avoid returning to any Little Caesars in the future.

I placed an online order, but when I went to pick it up, the store claimed there was no order. I showed the confirmation email to the lady working, but she was extremely rude and said there was still no order, dismissing me because they were out of pepperoni. She didn't even offer a refund despite having proof of payment. It's disappointing that I didn't get my pizza or my money back. I won't be returning to this store or any Little Caesars in the future. It's now December 13, [redacted], and my issue remains unresolved. There has been no attempt to contact me by phone or email. It seems like they profited from a purchase that never existed.

I ordered the most delicious pepperoni pizza and two orders of Crazy Bread for delivery. Unfortunately, DoorDash canceled the order but still charged me $23.14 on my Mom's Visa card. I was assured by DoorDash's customer service that Little Caesars is responsible for the refund. Today is December 10, [redacted], and I visited the only Little Caesars location on Ruth Street in Sulphur, Louisiana, between 1 and 2 pm. The manager there informed me that Little Caesars is not obligated to issue the refund. My name is Chris M., and I can be reached via email at [redacted] or phone at [redacted]. Thank you for your prompt attention to this matter.

I had an unpleasant experience with an employee at the store located on Pecos and Windmill at the Vons Shopping Center in Henderson, Nevada, around 5:40pm on 12/09. The individual at the counter was discourteous when I asked for assistance with obtaining my order from the machine. Despite explaining that the code wasn't working, they were unhelpful and dismissive. I believe their behavior was unacceptable for a customer service role, and it reflects poorly on the Little Caesars establishment. My contact number is [redacted] if you need more information. Thank you, Jace.

I am sharing my recent experience at Little Caesars Pizza on [redacted] University Blvd W. I ordered a three meat pizza with extra sauce for my coworkers but found it messy upon return to work. The manager was rude, refused to remake it properly, and became aggressive when I asked for a refund. He even insulted me and claimed to tamper with the food. I left and had a better experience at Papa John's. I plan to report this to corporate and the City Code Enforcement Unit for potential food tampering. Contact Lil Caesars corporate at 1-[redacted] with any concerns. Make sure to reach out to David Scrivano, Ed Gleich, or Barry Crane. My name is Renata Cason from Jacksonville, Florida, employed at Goodwill, and can be reached at [redacted] or [redacted] Thank you.